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Technical Account Manager - Cloud Solutions

Lucid Software, Inc.Salt Lake City, UT
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for customer success. A Bachelor’s degree in a related field is preferred, along with relevant experience in account management or technical support. Proficiency in cloud technologies and services. Strong problem-solving skills and attention to detail. Ability to manage multiple projects and prioritize effectively.

About the job

About the Role

Lucid Software is looking for a Technical Account Manager to support clients using our cloud solutions in Salt Lake City, UT. This role bridges the gap between customers and technical teams, helping clients integrate our services smoothly and get the most from our products.

What You'll Do

  • Manage client accounts and build strong relationships with key stakeholders
  • Offer technical guidance to customers on cloud solution implementation and usage
  • Troubleshoot and resolve technical issues as they arise
  • Work closely with internal teams to coordinate service delivery and support
  • Support customer satisfaction and encourage long-term partnerships

Collaboration

This position partners with multiple departments to ensure clients receive timely, effective solutions and a high level of service.

About Lucid Software, Inc.

Lucid Software, Inc. is a leading provider of visual collaboration software that empowers teams to work together more effectively. With a commitment to innovation and customer-centric solutions, Lucid Software is a place where creativity and technology converge to drive results.

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