About the job
As a leading company within the AppLovin (NASDAQ: APP) umbrella, Adjust is a trusted partner for marketers worldwide. Our solutions empower businesses to measure, analyze, and grow their apps across diverse platforms, from mobile to Connected TV (CTV) and beyond. We collaborate with companies of all sizes, from dynamic digital brands to traditional businesses launching their first mobile applications. Our comprehensive measurement and analytics tools deliver the insights and capabilities needed to achieve outstanding results.
Make an Impact - The Role:
As a Technical Account Manager for our EMEA region, you will join our dedicated team in Berlin, Germany, collaborating closely with Sales, Integration, and various departments within Adjust. Your primary responsibility will be to ensure an exceptional customer experience, addressing client issues promptly and effectively to maintain their trust and satisfaction.
Empower Your Potential - Responsibilities:
- Serve as the primary technical contact for your clients at Adjust.
- Support clients in optimizing their use of Adjust's products and assist them in overcoming any technical challenges.
- Provide daily support and conduct regular check-in calls with your client portfolio.
- Collaborate with our global Support team.
- Act as a trusted technical advisor for clients in the EMEA region, ensuring the optimal use of our measurement platform and services.
- Conduct proactive account monitoring and technical health assessments.
- Facilitate your clients' decision-making processes and ensure they are well-prepared for success through testing and validating their setups.
- Troubleshoot complex issues using both internal and external tools.
- Work with cross-functional teams (Engineering, Sales, and Support) to resolve client issues and implement tailored solutions.
- Escalate complex technical problems directly to our engineering team, offering suggestions for optimization and improvement.
Bring Your Knowledge - Experience & Qualifications:
- 1-3+ years of experience in a client-facing technical role within advertising technology.
- Fluency in English is required; proficiency in Spanish or French is highly desirable.
- Strong understanding of technical concepts and ability to communicate them effectively to clients.
