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Technical Account Manager

OrkesAustralia
On-site Full-time

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Experience Level

Experience

Qualifications

Your Day-to-Day Responsibilities at Orkes:Customer Relationship Management:Act as the primary liaison for designated customers, fostering a comprehensive understanding of their business and technical landscapes. Establish and nurture lasting relationships with key stakeholders. Engage regularly with customers to ensure satisfaction, address concerns, and adapt to their evolving needs. Technical Support and Solutions:Offer expert technical guidance and support to customers, ensuring effective implementation and operation of our products. Troubleshoot and resolve technical issues, collaborating with internal technical teams as necessary. Conduct technical training sessions and product demonstrations for customers. Account Management:Monitor customer accounts, reporting on usage metrics, service adoption, and potential upselling opportunities. Proactively identify and mitigate risks to customer success and retention. Collaborate closely with sales and customer success teams to align account strategies and objectives. Customer Advocacy:Serve as a customer advocate within the organization, ensuring customer feedback is incorporated into product development.

About the job

About Us
 
At Orkes, we empower developers to create robust, distributed event-driven applications. Leveraging the widely-used open-source orchestration engine Conductor, we enable developers to accelerate their time-to-market and scale applications to manage billions of workflows, eliminating concerns about failures, scalability, or execution visibility.
 
The Technical Account Manager (TAM) plays a pivotal role in delivering exceptional technical support to our customers, nurturing relationships post-sale, and ensuring successful implementation and ongoing usage of our products. As a trusted advisor, the TAM guides customers in achieving their business objectives through the proficient use of our solutions.

About Orkes

Orkes is on a mission to revolutionize the way developers build and scale applications. Our platform, built on the Conductor orchestration engine, enables organizations to manage complex workflows at an unprecedented scale, focusing on reliability and performance.

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