About the job
About ClickHouse
Featured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With a customer base exceeding 3,000 and an annual recurring revenue (ARR) growth of over 250% year-on-year, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.
Our remarkable growth trajectory was highlighted by a recent $400M Series D funding round. In the past three months, major clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their current engagements. These organizations join a distinguished roster of AI innovators and global brands, including Meta, Cursor, Sony, and Tesla.
Join us in our mission to revolutionize data utilization in businesses. Be part of our exciting journey!
Note: This is a remote position, but candidates must reside in Australia.
We are currently expanding our support team at ClickHouse, dedicated to providing exceptional service to our global clientele. We are on the lookout for a Technical Support Engineer to join our international Support Engineering team. We seek an individual eager to tackle a diverse range of tasks for our customers primarily in the APJ region, with responsibilities extending across APAC and EMEA. This role involves direct interaction with customers through chat, calls, Slack messages, and video meetings. You will manage an array of tasks, from triaging support tickets to engaging in user community support, assisting with both pre- and post-sales activities, collaborating with our Go-To-Market team on technical aspects of proofs of concept (POCs), and recommending enhancements for our support processes at ClickHouse. This is a fantastic opportunity for someone ready to get hands-on and help us deliver outstanding customer support to our rapidly growing user base.
Key Responsibilities:
- Providing support and guidance to ClickHouse users, customers, and prospects through cases, chat, Slack, community interactions, and meetings.
- Developing solutions based on ClickHouse Cloud and open-source offerings, which can be shared with users, community members, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.
- Collaborating closely with our global Support Services, Engineering, Go-To-Market, and Product Management teams to help define user and customer requirements.
- Mentoring, training, and sharing your expertise with colleagues, users, and customers.
And of course:
- You will ensure the delivery of exceptional customer service as the first point of contact for technical support.
