Technical Customer Support Specialist - German Speaking (DACH Region)

ChannableUtrecht, Utrecht, Netherlands

On-site Full-time

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Experience Level

Entry Level

Qualifications

Fluency in German and proficiency in English are essential. Strong problem-solving skills and a customer-oriented mindset are highly valued. A passion for technology and a willingness to learn about eCommerce tools will set you apart.

About the job

Join our dynamic international Support department, which features six teams operating across nine markets, as a key member of the DACH Support team, one of our most prominent and rapidly expanding regions. Currently, our team comprises seven Technical Support agents dedicated to assisting customers in Germany, Austria, and Switzerland.

We foster an open-minded and collaborative atmosphere among our Support professionals. We believe that Support extends beyond merely resolving issues; it’s about empowering our customers to succeed. We learn from one another, maintain open and honest communication, and enjoy a few light-hearted moments along the way. Look forward to flat hierarchies, opportunities to share your ideas, and a supportive team behind you!

Your Role

As a Technical Support agent, you will be the primary contact for customers with queries or concerns regarding our tool. Channable assists online retailers and agencies in automating and optimizing their product listings across platforms such as Kaufland, OTTO, Amazon, Google, and Meta.

We currently provide support for over 2,500 marketing channels, including price comparison sites, affiliate networks, and marketplaces. Our clientele ranges from independent webshop owners to renowned international brands and agencies, each with distinct requirements.

No prior experience with eCommerce tools such as product feeds or APIs? No worries! We offer comprehensive onboarding and training to equip you for success.

Once you begin, you will manage first-line support by addressing incoming tickets, diagnosing issues, and preferably resolving them or escalating to our experienced second-line support team as necessary.

Your Key Responsibilities:

Manage incoming tickets via email and phone (in both German and English), resolve issues, troubleshoot problems, and educate users to navigate Channable independently.

About Channable

Channable is a leading tool for online retailers and agencies, providing services that enable businesses to automate and optimize their product listings across various platforms. With a growing customer base and a commitment to innovation, we strive to empower our clients to achieve their eCommerce goals.

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