Technical Program Manager, Customer Success Tools & Technology

FlexNew York, New York, United States

On-site Full-time $108K/yr - $135K/yr

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Experience Level

Manager

Qualifications

Oversee and manage the team's backlog, sprint planning, and prioritization of all workstreams, driving the end-to-end delivery of significant initiatives such as tool migrations, live chat, telephony, and internal tooling. Translate business requirements and operational challenges into well-defined functional specifications, user stories, and acceptance criteria, and personally configure, integrate, or guide development as necessary.

About the job

Role overview

The Technical Program Manager, Customer Success Tools & Technology, plays a central role in shaping the systems and integrations that support Flex’s customer experience. Working closely with the Director of CS Tools & Technology, this position manages the technology stack behind customer support, including Zendesk, automated pipelines, and custom-built internal tools.

What you will do

Oversee program delivery, manage backlogs, and drive roadmap execution for the Customer Success Tools & Technology team.
Work directly on the design, development, and rollout of solutions across the customer support technology stack.
Present strategic roadmaps to senior leadership and turn vision into actionable plans.
Engage with technical details, such as Zendesk workflows, APIs, and automation logic, to ensure solutions are implemented as intended.
Serve as a connector between Customer Success, Product, Engineering, Finance, and BPO partners, translating operational needs into scalable technical solutions.
Ensure the CS Tools & Technology stack adapts alongside business growth and changing requirements.

Who thrives here

This position fits builder-operators who move comfortably between strategy, technical execution, and operational detail. Communicating clearly with both technical and non-technical teams, and turning complex challenges into practical solutions, are key strengths for success in this role.

About Flex

Flex is an innovative FinTech firm in New York City focused on transforming the rent payment landscape. Our goal is to provide renters with a flexible and user-friendly payment experience, making it easier for them to manage their financial commitments.

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Technical Program Manager, Customer Success Tools & Technology

Flex

Full-time|$108K/yr - $135K/yr|On-site|New York, New York, United States

Flex, a FinTech company based in New York City, helps renters manage their rent payments with greater flexibility and control. The team builds technology that aims to make the rent payment process more manageable for users. Flex continues to grow with strong investor backing and an expanding customer base. Role overview The Technical Program Manager, Customer Success Tools & Technology, plays a central role in shaping the systems and integrations that support Flex’s customer experience. Working closely with the Director of CS Tools & Technology, this position manages the technology stack behind customer support, including Zendesk, automated pipelines, and custom-built internal tools. What you will do Oversee program delivery, manage backlogs, and drive roadmap execution for the Customer Success Tools & Technology team. Work directly on the design, development, and rollout of solutions across the customer support technology stack. Present strategic roadmaps to senior leadership and turn vision into actionable plans. Engage with technical details, such as Zendesk workflows, APIs, and automation logic, to ensure solutions are implemented as intended. Serve as a connector between Customer Success, Product, Engineering, Finance, and BPO partners, translating operational needs into scalable technical solutions. Ensure the CS Tools & Technology stack adapts alongside business growth and changing requirements. Who thrives here This position fits builder-operators who move comfortably between strategy, technical execution, and operational detail. Communicating clearly with both technical and non-technical teams, and turning complex challenges into practical solutions, are key strengths for success in this role.

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Enterprise Customer Success Manager

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Dec 2, 2025

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Customer Success Manager II

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Full-time|$56.1K/yr - $77.2K/yr|Remote|Remote - New York

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Apr 2, 2026

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Enterprise Customer Success Manager

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Full-time|Hybrid|Hybrid, NYC

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

Apr 14, 2026

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Customer Success Manager

zip

Full-time|On-site|New York City

We are seeking a dynamic and dedicated Customer Success Manager to join our team at zip in New York City. In this pivotal role, you will ensure our clients achieve their desired outcomes while utilizing our services, fostering long-term relationships and driving customer satisfaction.The ideal candidate will have a strong background in customer service and account management, with a passion for helping clients succeed. You will work closely with our sales, product, and marketing teams to deliver exceptional customer experiences.

Mar 17, 2026

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