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Technical Services Specialist II

Absorb LMSRemote CAN
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications: This role requires a proven blend of technical acumen and client-facing experience. Ideal candidates should have:Strong problem-solving skills and the ability to analyze complex scenarios. Experience with integration platforms and data management tools. Exceptional communication abilities, both verbal and written. A collaborative spirit and eagerness to contribute to team success. Prior experience in a technical support or consulting role is preferred.

About the job

The Technical Services Specialist II at Absorb LMS guides clients through technical integrations, data projects, and automation efforts. This remote position, open to candidates based in Canada, blends client consulting with hands-on technical responsibilities. The role suits those who enjoy tackling complex technical problems while building lasting client relationships.

Key Responsibilities

  • Lead technical projects from scoping to delivery, handling advanced integration scenarios.
  • Facilitate sessions to define project requirements and develop actionable plans that align with both technical and client objectives.
  • Oversee integration and data initiatives, ensuring timely delivery and high quality.
  • Communicate complex technical concepts in clear, accessible language for clients.
  • Develop strong, trust-based partnerships with clients through reliable service and clear communication.
  • Mentor team members by sharing expertise and supporting their professional growth.
  • Help improve team processes, documentation, and contribute ideas for new services.

Who Succeeds in This Role

This position is ideal for someone seeking more ownership and influence beyond routine support. Those who value autonomy, enjoy mentoring, and want to shape team practices will thrive here.

Learn More

Hear from the Absorb LMS team about their culture: Absorb Culture - Absorb LMS

About Absorb LMS

Absorb LMS is a leader in the learning management system (LMS) industry, dedicated to providing innovative and effective solutions for organizations looking to enhance their training and development initiatives. Our team is passionate about empowering clients through technology and collaboration, ensuring that we deliver exceptional service and results.

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