Technical Solutions Engineer (Japanese) at Appier | Tokyo, Japan

AppierTokyo, Japan

On-site Full-time

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Experience Level

Experience

Qualifications

About You [Essential] Proficient in both English (Professional level) and Japanese (Native level) with exceptional verbal and written communication skills. Ability to explain complex concepts in an easily understandable manner. Experience in technical solutions engineering or a related field. Strong analytical and problem-solving skills with a focus on customer success. Ability to work collaboratively within a team and across departments. Understanding of AI and data-driven solutions is a plus.

About the job

About Appier

Appier is a cutting-edge Software-as-a-Service (SaaS) firm that harnesses the power of artificial intelligence (AI) to enhance business decision-making. Established in 2012, Appier aims to democratize AI and transform it into tangible returns on investment by creating intelligent software solutions. With a presence in 17 offices across the Asia-Pacific, Europe, and the United States, Appier is publicly traded on the Tokyo Stock Exchange (Ticker number: 4180). Discover more at www.appier.com.

About the Role

Engage deeply with our customers to analyze their business cases, data, and constraints, ensuring optimal utilization of Appier’s AI-driven advertising solutions.
Possess comprehensive knowledge of Appier’s advertising solutions, from development and service operations to sales strategies.
Collaborate with Product and HQ’s Technical Solutions teams to facilitate the successful adoption of Appier's solutions, providing necessary documentation and technical support.
Design customer solutions through data integration and service application recommendations.
Clarify product definitions, implementations, and operations with customers while consolidating feedback for the product team.
Enhance customer business outcomes by leveraging Appier’s AI capabilities and data assets.

Responsibilities

Guide clients through the onboarding process, ensuring timely and successful implementation of our solutions.
Act as a liaison between clients and stakeholders to define project requirements, scope, schedule, and deliverables.
Prepare technical specifications for developers to implement solutions.
Create user and training documentation to ensure smooth operations.
Troubleshoot technical issues in close collaboration with developers.
Develop internal tools and scripts to optimize operations and analyze data.
Facilitate feature enhancements and coordinate between clients and project managers.
Analyze data to provide valuable insights to customers and internal teams.
Understand the client's current status and proactively follow up based on project timelines.

About Appier

Appier is a pioneering SaaS company, leveraging AI to empower businesses and enhance decision-making processes. With a commitment to making AI accessible and practical, Appier is dedicated to driving ROI for its clients through intelligent software solutions.

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