Technical Support Analyst at AvePoint | Manila

Are you passionate about providing excellent customer service? Join Workstream as a Customer Support Associate and be part of our mission-driven team! We are building an all-in-one HR, payroll, and hiring platform specifically designed for the hourly workforce, which constitutes 80% of the global workforce. Our goal is to empower businesses and their employe…

ABOUT LONE WOLFAt Lone Wolf, we simplify real estate transactions through a seamless digital lead-to-close experience tailored for agents, brokers, and their clients. With over 30 years of experience in the industry, we've been at the forefront of innovation to support real estate professionals since day one. Join us as we embrace diversity and individuality within our team, celebrating our differences to enhance our shared values and relationships.JOB SUMMARYAs a Customer Support Associate, you will deliver exceptional technical support and troubleshooting assistance to our valued customers through various communication channels including phone, email, and chat. You will guide customers on product functionalities and features while addressing inquiries with professionalism. Your role will also involve conflict resolution and escalation when necessary. Ideal candidates are passionate about customer service and dedicated to providing a Human, Easy, and Smart experience.

Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.

About EucalyptusOur mission is to make good health last a lifetime. With over a billion individuals battling obesity worldwide, we strive to combat preventable chronic conditions by pioneering long-term care solutions.Eucalyptus is the force behind Juniper, one of the largest global weight-management programs. We integrate GLP-1 medication with personalized nutrition, movement support, and care from a team of clinicians, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that this comprehensive approach enables patients to achieve four times more weight loss during their Juniper treatment.Our Growth Story:Achieved 130% year-over-year revenue growth with a 90% reduction in cash burn, raising over $100M from investors, including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients dealing with obesity across five markets.Secured a selective NICE endorsement to deliver services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)This is not your typical customer support position. You will be instrumental in resolving patient issues and providing exceptional care.As a Customer Support Specialist, you will play a vital role in our mission to deliver unparalleled support to our patients via various channels, including email, chat, and phone calls.Your Key Responsibilities:Patient-Centered Problem Solving: You will take charge of patient inquiries, ensuring they are resolved efficiently and compassionately, significantly impacting our patients' lives.Collaborative Partnerships: Collaborate closely with our healthcare professionals and team members to deliver seamless patient care.

About EucalyptusAt Eucalyptus, we're dedicated to making good health a lifelong journey. With over 1 billion individuals facing obesity globally, we aim to create sustainable solutions for long-term care.Eucalyptus is the driving force behind Juniper, one of the largest weight-management initiatives in the world, blending GLP-1 medication with individualized nutrition, exercise guidance, and care from a diverse team of health professionals, including doctors, nurses, health coaches, pharmacists, and dietitians. Our published clinical studies demonstrate that our integrated clinical and behavioral approach enables patients to achieve four times greater weight loss during their Juniper treatment.Our Growth Story:Achieved 130% year-over-year revenue growth while slashing cash burn by 90%, raising over $100M from notable investors such as BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients battling obesity across five markets.Secured a prestigious NICE endorsement to extend services to the NHS.Customized our services for thousands of patients in Germany and Japan. About the RoleThis is not your typical customer support position. You will be at the forefront of resolving patient concerns and delivering exceptional care, rather than merely handling processes or responding to tickets.As a Customer Support Specialist, you will play a vital role in our mission to offer unparalleled support to our patients through various channels, including email, chat, and both inbound and outbound calls.Your Core Responsibilities:Patient-Centric Problem Solving: Take ownership of patient inquiries, ensuring swift and effective resolutions. Your focus will be on providing the highest quality of care and empathy, making a significant impact in the lives of our patients.Collaborative Partnerships: Collaborate closely with our healthcare providers, pharmacies, and other stakeholders to ensure seamless patient experiences.

ABOUT USAt Indie Campers, we are passionate about transforming road trip experiences into unforgettable adventures for everyone. As the leading campervan marketplace, our mission is to democratize road travel through a user-friendly digital platform and a customer-first philosophy. With over one million nights booked, we've successfully catered to more than 300,000 travelers across 169 countries, offering a diverse range of travel solutions including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.With a strong emphasis on technology, we face exciting challenges that demand top-tier talent and a motivated workforce. Join us on this evolving journey and be part of a team that is committed to redefining the future of travel.

At SiteMinder, we celebrate the unique contributions of every employee as a key driver of our success. By fostering diverse teams that embrace various voices, identities, backgrounds, experiences, and perspectives, we create an inclusive culture where everyone feels empowered to bring their authentic selves to work. Our differences fuel innovation and support us in continually transforming the experience for our customers. Together, we are stronger!About Us...Since our inception in 2006, we have been passionate about simplifying technology for hoteliers. Our innovative hotel commerce platform enables accommodation owners to attract and secure more guests online with ease and efficiency.From boutique hotels to renowned chains, we have empowered travelers to book everything from igloos to castles, cabins, and more.Today, we proudly stand as the world's foremost open hotel commerce platform, serving over 50,000 hotels across 150+ countries, facilitating more than 130 million reservations annually through our advanced technology.Your Role as a Customer Support Team Leader...As a vital member of our Global Customer Support team, the Customer Support Team Leader will focus on coaching, engaging, supervising, leading, and developing our General Services team to ensure exemplary customer service delivery.In your leadership role, you will be the go-to contact for team members, proactively ensuring seamless operations and collaboration among teams. By setting a positive example, you will oversee the team's efficiency, quality of service, and professional growth.Your Responsibilities...Cultivate a team of support consultants dedicated to prioritizing customer needs.Monitor daily team performance and ensure delivery of high standards.Identify performance gaps and implement action plans for improvement.Conduct one-on-ones, performance reviews, and team meetings to assess and motivate individual performance.Recruit exceptional new team members, providing them with the training and support needed for success.Collaborate with cross-functional teams to enhance overall service delivery.

The Role Join the innovative team at HelloFresh, where collaboration and advanced technology converge to create outstanding customer experiences. Our culture promotes continuous learning, teamwork, and a dedication to excellence. This role offers you the chance to engage in meaningful projects, enhance your skill set, and thrive in a supportive environment that values diverse viewpoints. As a vital member of our team, you will be responsible for delivering exceptional customer support via phone, email, and live chat. Your role will involve addressing inquiries related to service switching, invoices, and meter readings. You will ensure prompt, effective responses while upholding our high service standards and collaborating with internal teams to resolve intricate customer issues. We are eager to welcome enthusiastic individuals who can contribute their unique skills and insights. If you feel that you would excel in this position, even if you don't meet every single requirement, we encourage you to apply!

About the Company:Our client specializes in delivering community-based support services under the National Disability Insurance Scheme (NDIS). They emphasize dependable coordination, proactive communication, and exceptional service delivery.Job Overview:We are on the lookout for an NDIS Scheduling and Customer Support Coordinator to efficiently handle scheduling requests, create job entries in our CRM, and facilitate effective communication with clients. This position is ideal for a highly organized, detail-oriented individual with a compassionate approach, capable of juggling multiple tasks in a dynamic environment. Key responsibilities include managing job bookings and ensuring precise data entry, coordinating schedules for drivers and care workers, and communicating booking details to clients predominantly through SMS.

About DialpadDialpad is a pioneering AI-driven platform for customer communications, reshaping the way businesses engage with their clientele. Our innovative technology is trusted by over 50,000 organizations globally, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, to enhance customer relationships through real-time, AI-generated insights. Visit dialpad.com for further information.Join the Dialpad TeamAt Dialpad, you will become part of a dynamic team united by a common goal: to empower our customers and their employees to achieve remarkable success. Recognizing the importance of every interaction, we are committed to enhancing each communication through a platform that offers real-time insights and automation.We foster an environment of continuous growth where every team member utilizes cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but exceed them. Our ambitious goals require a team operating at peak performance, characterized by traits such as Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the TeamAs a vital part of the Customer Support Team, you will excel in problem-solving within a fast-paced atmosphere, always ready to tackle, troubleshoot, and resolve any technical challenges our customers encounter.The Customer Support team at Dialpad plays a crucial role in assisting customers through various communication channels. This team works in close collaboration with higher-tier Customer Support, Engineering, Customer Success, Product, and Sales teams to enhance the customer experience continuously.Your RoleWe are looking for candidates with a proven track record in delivering exceptional customer service. You will need to possess a deep understanding of our products and services, which requires curiosity and a technical mindset. Additionally, you should demonstrate professionalism in customer interactions and a genuine desire to assist users.

Our Story: At Short Story, we are an award-winning, technology-driven retailer committed to empowering petite women who stand 5'4" and under. Our mission is to craft a seamless shopping journey, allowing millions of petite women to dress with effortless confidence.As a rapidly expanding startup, we are transforming the retail landscape through a data-driven learning system that utilizes customer feedback to design tailored products. Our innovative approach has garnered recognition from prestigious publications such as Forbes and Fortune, and we are supported by leading investors who share our vision of establishing the next great consumer brand.Our Values: We are dedicated to building a company with intention and purpose, where our culture thrives on data insights, a commitment to perfect fit, and the agility to prioritize what truly matters.Transform Lives: We prioritize our customers, crafting everything we create to instill confidence.Demand Excellence: We deliver our best in fit and finish, paying meticulous attention to details that others might overlook.Embrace Challenges: We view obstacles as opportunities to innovate and create better solutions.Think Differently: We find joy in uncovering unique solutions that others may not see.We are seeking enthusiastic Customer Support Associates to join our Client Experience team. Our ideal candidates are passionate about startups, e-commerce, consumer brands, and emerging technologies, with a strong focus on doing right by people, clients, and the world.We are looking for proactive, empathetic team members who excel in problem-solving and are committed to delivering exceptional client experiences. Our goal is to find individuals who resonate with our values and can help maintain our high service standards.About the Role: As a vital member of the Client Experience team, you will play a crucial role in ensuring our clients enjoy a smooth and delightful experience.Your Responsibilities Will Include:- Providing CX Support: Addressing and managing client inquiries across multiple communication channels.- Handling Ad-Hoc Tasks: Performing ongoing clerical, administrative, and routine tasks to ensure daily client experience operations run seamlessly.- Engaging in Data Analytics: Monitoring performance metrics daily, weekly, and monthly, assisting in data collection, and elucidating the reasons behind trends.- Conducting User Interviews: Gathering valuable feedback to enhance our services and offerings.

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, connecting visionary individuals with manufacturers who can transform their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources for business growth while enabling buyers from Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are actively seeking Partner Support Specialists to deliver exceptional service to our expanding network of global partners and suppliers. In this role, you will collaborate across various functions to create a seamless experience that strengthens the relationship between Xometry and its partners.Our ideal candidate is eager for a transformative career opportunity and is committed to providing a service experience that is both empathetic and respectful, treating our partners as equals. Attributes such as optimism, creativity, and strong verbal and written communication skills are essential. A flexible mindset and a relentless focus on partner retention will set apart a successful Partner Support Specialist.

At NiCE, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. With a commitment to excellence, we set the highest standards and strive to exceed them. If you share our passion, we have an exciting career opportunity that will ignite your ambition.What does the role entail?We are in search of a seasoned and strategic Director of Technical Support to spearhead our global, high-performing support team. This role demands a proactive leader who is results-oriented, dedicated to continuous improvement, and an advocate for our customers. You will elevate support quality by utilizing data insights to enhance product offerings, promote proactive support strategies, and encourage collaboration across Engineering, Product, Operations, and Sales. Your leadership will be pivotal in scaling our support operations while ensuring that customers receive exceptional service.As the Director of Technical Support, your key responsibilities include developing and implementing a comprehensive support strategy focused on measurable customer success, operational excellence, and sustainable business growth. You will oversee a diverse regional team dedicated to addressing complex issues and consistently achieving or surpassing service-level agreements (SLAs). Your leadership will foster a culture of accountability, technical expertise, and continuous improvement.The ideal candidate is a transformational leader with extensive technical knowledge, robust program management skills, and excellent communication abilities at the executive level. You excel at turning data into actionable insights, influencing stakeholders effectively, and building teams that consistently achieve remarkable customer outcomes.In this role, you will guide AI-driven operational excellence, ensure high-quality case resolution, and prepare the technical organization for future challenges. Establishing strategic direction, enforcing disciplined execution, and ensuring that managers and engineers are equipped to meet both current and emerging business needs will be your priorities.

Role overview CreatorIQ is looking for a Product Support Specialist based in Manila. This position is the first line of support for customers, assisting them with questions and issues related to CreatorIQ products. The focus is on providing clear, helpful guidance and contributing to a positive customer experience. What you will do Troubleshoot product issues and offer practical solutions to customers Document customer inquiries and technical problems accurately Collaborate with teams across the company to resolve complex support requests Share feedback and insights to help improve CreatorIQ products Who succeeds in this role Strong communicator who enjoys assisting others Comfortable with technology and eager to learn new tools Works well with different departments and values collaboration Organized and attentive to detail when documenting issues This role offers a chance to build support skills while playing a meaningful part in customer success at CreatorIQ.

Role overview indiecampers is looking for a Customer Support Representative to join the team in Manila on a 3-month contract. This position is aimed at recent graduates who want to launch their careers in customer service. Prior experience is not required. What you will do Serve as the initial contact for customers reaching out to indiecampers Answer questions and resolve customer concerns Support positive experiences for every customer Who should apply Recent graduates who are interested in customer service roles Those looking to gain practical, hands-on skills in a welcoming environment This short-term contract offers new graduates an opportunity to develop professional experience and begin building a career in customer support.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our cutting-edge AI-driven scenario planning and analytics platform. Our mission is to empower our customers to surpass their competition and thrive in the ever-evolving marketplace.What brings Anaplanners together across different teams and locations is our unwavering commitment to our customers' success and our Winning Culture.Our clientele includes some of the most prestigious names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global enterprises that trust our exceptional platform.Our Winning Culture fuels our teams of innovators. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, pursue ambitious goals with dedication, and celebrate our achievements—big and small.Guided by principles of being strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, development, and rewards here. We welcome everything that makes you unique; join us and together let’s create what comes next!Job OverviewAs a Level 2 Support Analyst, your main objective will be to provide an exceptional support experience to all Anaplan customers. You will play a crucial role in resolving intricate and often critical support issues, becoming an essential part of our customers' journey with Anaplan. A successful candidate will possess strong problem-solving skills, empathy, emotional intelligence, and thrive in a fast-paced environment.Key ResponsibilitiesCase Ownership and Resolution: Assume full accountability for Level 2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with customers throughout.In-depth Technical Investigation: Research and analyze complex issues related to the Anaplan platform and its integration technologies. This involves examining applications and server logs, replicating customer issues in a testing environment, and collaborating with engineering teams for bug resolution.Customer Collaboration: Engage with customers through the case portal and, when necessary, conduct live troubleshooting sessions via calls and screen sharing to efficiently gather information and resolve issues in real-time.Knowledge Management: Contribute to the knowledge base by documenting case resolutions and best practices to enhance the support team's effectiveness.

Join Our Dynamic TeamAt ShopBack, we are on an exciting journey that began in 2014, driven by the vision of our founders, Henry and Joel. They launched ShopBack not just as a Cashback platform, but as a revolutionary way to bridge the gap between brands and consumers. With an understanding of the traditional marketing landscape, they envisioned a platform that delivers unmatched value to both sides. Fast forward to today, and we proudly serve over 50 million users across 13 markets, collaborating with more than 20,000 merchants and facilitating over half a million transactions daily. As we strive to create The World’s Most Rewarding Way to Shop, we invite passionate and ambitious individuals to become part of our team.

Viamericas is a licensed money transmitter specializing in international money transfers, bill payments, and check processing. With a presence in the United States and over 287,885 locations worldwide, the company focuses on supporting immigrants through reliable financial services. Role overview The Agent Support Representative – Vietnam is based in Manila and provides support to customers, agents, and partners. This role manages both inbound and outbound inquiries using phone, email, chat, and SMS, communicating in both Vietnamese and English. The position ensures each interaction meets company service standards and contributes to customer satisfaction. Key responsibilities Handle customer and agent inquiries across multiple channels, including phone, email, chat, and SMS Communicate fluently in Vietnamese and English Process transactions accurately and resolve issues as they arise Document all interactions and monitor transaction activities using internal systems Maintain compliance with company policies and service standards What sets this role apart This position focuses on supporting a global network, ensuring accurate transaction processing, and helping maintain Viamericas’ reputation for integrity and service. The company values respect, innovation, and meaningful contributions from every team member.

At TTEC Digital, we empower our clients to create a workplace where every employee feels appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied employee. Our vision is to cultivate an environment where individuals can truly excel.The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.