Technical Support Analyst at AvePoint | Manila

AvePointManila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for someone with:Strong communication skills to engage with customers effectively. Technical proficiency in troubleshooting and problem-solving. A proactive approach to identifying and resolving customer issues. Experience in a technical support role is a plus.

About the job

AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services.

Role overview

The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently.

What you will do

Respond to customer inquiries and technical issues related to AvePoint products
Troubleshoot problems and identify root causes
Communicate solutions in a clear and helpful manner
Support customers in optimizing their experience with AvePoint’s platform

Location

This role is based in Manila, Philippines.

About AvePoint

AvePoint is a global leader in data security and management, offering innovative solutions that enable organizations to collaborate securely and efficiently. With a vast customer base and a strong partner network, we are committed to providing top-notch services that empower our clients.

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