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Technical Support and Service Technician

SentecLincoln, Rhode Island, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Bachelor’s degree or equivalent experience, preferably in electronics, mechanical engineering, or biomedical equipment technology.3-5 years of experience in a technical support or service repair role, ideally within the medical device field. Familiarity with ERP systems, especially Oracle Netsuite, is preferred. Experience with QMS systems, such as Qualio or QT9, is preferred.

About the job

The Technical Support and Service Technician is integral to ensuring the optimal performance of transcutaneous blood gas monitoring systems and medical respiratory devices. In this role, you will collaborate with customers, territory managers, and cross-functional teams to deliver exceptional customer service and satisfaction.

Key Responsibilities:

  • Conduct service and repair on all Sentec and Percussionaire products, including component replacement and repairs.
  • Troubleshoot, calibrate, and test medical devices, performing both routine and complex repairs as needed.
  • Offer technical support to both internal and external customers through various communication channels, including phone, email, and teleconferencing.
  • Manage the organization, testing, and updating of medical devices, including the installation and replacement of hardware and software upgrades.
  • Record formal customer complaints and incoming communications in the quality management system (QMS) to track and analyze failure trends.

About Sentec

Sentec is a Swiss-American medical device company that has been at the forefront of respiratory care since its establishment in 1999. With a commitment to innovative solutions grounded in advanced science and cutting-edge technology, Sentec is dedicated to improving patient care through its non-invasive and continuous monitoring systems that benefit healthcare professionals worldwide.

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