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Technical Support Engineer at intuitive | Tokyo

On-site Full-time

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Experience Level

Experience

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a relevant field. Proven experience in technical support or a related role. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication skills in both Japanese and English. Customer-focused mindset with a passion for technology.

About the job

As a Technical Support Engineer at intuitive in Tokyo, the focus is on assisting clients with technical challenges and ensuring they receive dependable support. Daily work involves troubleshooting, resolving technical problems, and communicating clearly with customers to address their concerns.

What you will do

  • Respond to technical questions from clients and deliver effective solutions
  • Diagnose and resolve product-related issues to help maintain customer satisfaction
  • Collaborate with engineers and product managers to understand product features and meet client needs
  • Help strengthen client relationships by providing consistent, reliable support

Collaboration

This role involves frequent interaction with internal teams such as engineering and product management. Staying up to date on product developments is key to providing accurate support to clients.

Growth and development

intuitive encourages learning and career growth. Team members receive support as they expand their technical skills and develop professionally within the company.

About intuitive

intuitive is a leading company in the field of advanced technology solutions, dedicated to improving the lives of our clients through innovative products and exceptional service. Based in Tokyo, we pride ourselves on fostering a collaborative and inclusive work culture that encourages personal and professional growth.

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