Technical Support Engineer at Sent | Kosovo

SentKosovo

On-site Full-time

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Experience Level

Experience

Qualifications

• 3+ years in technical support, ideally in SaaS, tech, telecom, or fintech. You have experience assisting developers or technical users and are comfortable with deep technical dives.• Excellent spoken and written English communication skills.• Strong technical aptitude, including understanding APIs and troubleshooting platform-level issues.• A proactive approach to problem-solving and ownership of customer issues.• Experience with escalations or technical inquiries is a plus, especially in messaging or telecom.

About the job

Pristina, Kosovo · In-Office

Sent develops messaging infrastructure that connects businesses with customers across SMS, WhatsApp, iMessage, and RCS. With a unified API, developers can reach users on multiple channels from a single integration. Sent has secured $5.8M in funding and continues to expand within the tech industry.

Role overview

The Technical Support Engineer serves as the primary support contact for developers and businesses using Sent’s platform. This position focuses on resolving technical issues, assisting customers with complex integrations, and making sure each user has a smooth experience with Sent’s messaging services.

What you will do

Troubleshoot integration challenges, diagnose API errors, and resolve messaging failures for SMS, WhatsApp, and RCS channels.
Respond promptly to customer inquiries, communicate clearly, and follow each issue through to resolution.
Escalate more complex cases to the engineering team, providing detailed and organized summaries to help speed up solutions.
Document recurring problems, create support guides, and contribute to the internal knowledge base.
Collect product feedback during customer interactions and highlight opportunities for improvement.

Requirements

Minimum of 3 years in technical support, preferably in SaaS, technology, telecommunications, or fintech. Understanding developer workflows is important.
Strong English communication skills, both written and verbal, with a focus on clarity and professionalism.
Comfort working with APIs, reading logs, and troubleshooting platform-level issues.
Demonstrated ownership of problems, following them through to resolution.
Experience handling technical escalations or platform issues is helpful. Familiarity with messaging or telecom is an advantage.

Team culture

Sent takes on technical challenges in messaging infrastructure and values transparency, craftsmanship, and results. The Pristina office offers a collaborative setting where a close-knit team works together on innovation and high standards.

About Sent

Sent is a pioneering company focusing on building innovative messaging infrastructure to enhance business-customer communication. With a strong backing of $5.8M in funding, we are positioned for rapid growth, providing a unified API that simplifies communication across various channels.

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Frontend Engineer (Next.js) at Sent | Kosovo

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Technical Support Engineer at Sent | Kosovo

Sent

Full-time|On-site|Kosovo

Pristina, Kosovo · In-Office Sent develops messaging infrastructure that connects businesses with customers across SMS, WhatsApp, iMessage, and RCS. With a unified API, developers can reach users on multiple channels from a single integration. Sent has secured $5.8M in funding and continues to expand within the tech industry. Role overview The Technical Support Engineer serves as the primary support contact for developers and businesses using Sent’s platform. This position focuses on resolving technical issues, assisting customers with complex integrations, and making sure each user has a smooth experience with Sent’s messaging services. What you will do Troubleshoot integration challenges, diagnose API errors, and resolve messaging failures for SMS, WhatsApp, and RCS channels. Respond promptly to customer inquiries, communicate clearly, and follow each issue through to resolution. Escalate more complex cases to the engineering team, providing detailed and organized summaries to help speed up solutions. Document recurring problems, create support guides, and contribute to the internal knowledge base. Collect product feedback during customer interactions and highlight opportunities for improvement. Requirements Minimum of 3 years in technical support, preferably in SaaS, technology, telecommunications, or fintech. Understanding developer workflows is important. Strong English communication skills, both written and verbal, with a focus on clarity and professionalism. Comfort working with APIs, reading logs, and troubleshooting platform-level issues. Demonstrated ownership of problems, following them through to resolution. Experience handling technical escalations or platform issues is helpful. Familiarity with messaging or telecom is an advantage. Team culture Sent takes on technical challenges in messaging infrastructure and values transparency, craftsmanship, and results. The Pristina office offers a collaborative setting where a close-knit team works together on innovation and high standards.

Apr 24, 2026

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DevOps Engineer at Sent | Pristina, Kosovo

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Full-time|On-site|Kosovo

Location: Pristina, Kosovo (In-Office) Sent develops infrastructure that powers business messaging across SMS, WhatsApp, iMessage, and RCS. With a unified API, the company helps developers connect with users on any channel. Sent has raised $5.8M in funding and continues to expand, aiming to simplify communication for businesses and their customers. Role overview This DevOps Engineer position focuses on building and maintaining the systems that support Sent’s messaging platform. The work spans CI/CD pipeline development, cloud environment management, system monitoring, and tool creation to assist engineering teams. What you will do Design and improve CI/CD pipelines to ensure safe, efficient code deployments from commit through production. Provision, configure, and maintain cloud infrastructure with an emphasis on cost, reliability, and security. Monitor production systems, respond to incidents, and lead post-mortem reviews. Troubleshoot operational issues as they come up. Advance infrastructure as code by defining and versioning environments for reproducibility and auditability. Collaborate with engineering teams to streamline workflows, reduce manual tasks, enhance observability, and create self-service tools. Requirements Minimum 3 years of experience in DevOps, Infrastructure, or Platform Engineering, including hands-on work with production systems. Strong background in CI/CD and the ability to design deployment pipelines that are fast, secure, and easy to debug. Good understanding of cloud platforms and container orchestration, with experience using related tools. Focus on reliability, uptime, latency, and solid error handling in systems. Experience with Infrastructure as Code tools such as Terraform or Pulumi is a strong plus. What sets Sent apart Engineers at Sent work closely together in the Pristina office, solving technical challenges in messaging infrastructure. The team values direct communication, craftsmanship, and driving meaningful impact through their work. Projects often involve close collaboration between engineering and operations, with a focus on real progress in the industry.

Apr 24, 2026

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Senior Full Stack Engineer (Typescript) at Fresha | Pristina

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Full-time|On-site|Pristina

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Apr 4, 2024

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Automation Tester at Sent | Pristina, Kosovo

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Full-time|On-site|Kosovo

Pristina, Kosovo · In-Office Sent builds messaging infrastructure for businesses to connect with customers across SMS, WhatsApp, iMessage, and RCS. The company offers a unified API that lets developers reach users on multiple channels without added complexity. With $5.8 million in funding, Sent is expanding its Pristina team as it grows. Role overview The Automation Tester helps safeguard the reliability of Sent’s platform. This position centers on designing and managing automated test suites, collaborating with engineers, and supporting quality standards across all products. What you will do Develop and maintain automated test coverage for web, API, and end-to-end product flows. Build test suites that catch real bugs and are easy to update. Expand and manage regression testing to keep pace with product changes and ensure issues are caught before release. Work with engineering during agile sprints, review features ahead of release, and surface quality concerns early. Document defects clearly, help prioritize them with the engineering team, and verify fixes to keep defect tracking actionable and current. Suggest improvements to testing infrastructure, identify coverage gaps, and help raise the quality bar across the codebase. Requirements At least 3 years of experience in QA and test automation, including building and maintaining automated test suites in production. Hands-on skill with automation frameworks, able to write tests in at least one major framework and choose the right tools for each job. Experience with web and API testing, with strong end-to-end testing abilities. Solid grasp of testing methodologies, knowing when to use unit, integration, or E2E tests and how to balance them. Comfort with agile development cycles and embedding quality early in the process. Work environment Sent’s Pristina office offers a collaborative setting where direct communication, craftsmanship, and results are valued. The team tackles complex technical challenges in messaging infrastructure and encourages innovation and growth.

Apr 24, 2026

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