Technical Support Engineer (Fluent English) - Remote

SupportYourAppRemote — Cape Town, Western Cape, South Africa

Remote Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess:1–2+ years in a relevant technical support or account management role;Experience with B2B systems such as Odoo, SAP, or Microsoft Dynamics;Technical proficiency with APIs, JSON, and data management;Strong communication skills and a customer-oriented approach;Fluency in English, both written and spoken.

About the job

Role overview

SupportYourApp is hiring a Technical Support Engineer fluent in English to join its remote team based in Cape Town, Western Cape, South Africa. This position supports B2B clients by helping them configure, troubleshoot, and get the most out of a suite of advanced products. The work combines technical problem-solving, relationship management, and client education.

What you will do

Configure and customize B2B product solutions, working with platforms similar to Odoo, SAP, or Microsoft Dynamics.
Lead demo calls to understand client requirements and showcase product features.
Conduct training sessions to help clients use products confidently and effectively.
Diagnose and resolve technical issues, especially those involving API integrations and data flows.
Guide clients through setup and ongoing product use, acting as a trusted advisor.
Manage a portfolio of accounts, focusing on client retention and spotting growth opportunities.
Collaborate with product and engineering teams to address complex technical challenges.
Build strong customer relationships through clear, proactive communication.

Requirements

1–2+ years of experience in technical support, customer success, implementation, or account management.
Background with complex B2B platforms (ERP, CRM, or SaaS such as Odoo, SAP, or Microsoft Dynamics).
Strong analytical skills and understanding of systems, APIs, and data flows.
Hands-on experience with APIs, JSON, HTTP requests, or debugging tools is a strong plus.
Excellent communication and presentation abilities.
Customer-focused, responsible, and solution-oriented mindset.
Fluency in English, both written and spoken.

Key attributes

Technical curiosity and analytical thinking, with a drive to resolve technical issues and understand how systems work.
Interest in APIs and data; familiarity with APIs, JSON, HTTP, and debugging tools is valued.
Ability to explain technical topics clearly for non-technical audiences.
Self-driven, adaptable, and proactive in managing tasks and priorities.
Available to work Monday through Friday, with flexibility for client business hours.

About SupportYourApp

SupportYourApp is a leading provider of technical support solutions for businesses, committed to delivering exceptional service and innovative solutions to our clients. We pride ourselves on our collaborative culture and dedication to professional growth.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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