About the job
Armis, the leader in cyber exposure management and security, is dedicated to protecting the entire attack surface while managing an organization’s cyber risk exposure in real time. In a world that continuously evolves without traditional perimeters, Armis empowers businesses to see, protect, and manage all critical assets, from the ground to the cloud. We safeguard Fortune 100, 200, and 500 companies, along with national governments and local entities, ensuring that vital infrastructure, economies, and societies remain secure 24/7.
Headquartered in California, Armis is a privately held company committed to transforming the cybersecurity landscape.
Technical Support Engineer
Location: This position is entirely remote, welcoming candidates from major cities across the USA.
At Armis, we are making significant strides in the cybersecurity market. Joining our team means collaborating with passionate professionals on a mission to enable large organizations to leverage the latest connected devices without the fear of cyber compromises. As the foremost agentless device security platform, we are designed to protect unmanaged and IoT devices, delivering passive, real-time asset inventory, risk management, and detection & response to thwart cyber threats that could disrupt business operations.
The Technical Support Team plays a crucial role in ensuring clients effectively utilize Armis products. We are dedicated to solving our customers' intricate technical security challenges, which is essential for achieving our mission. Our team collaborates closely with Operations, R&D, Solution Architects, Product, Customer Success, and other departments to guarantee seamless onboarding, deployment, and ongoing development for our clients.
Responsibilities:
As a Technical Support Engineer, you will deliver second-level support primarily to our US-based customers. You will serve as a vital knowledge resource for our expanding customer base, using your expertise to resolve pressing technical issues. Your creativity and innovative thinking will help create a lasting positive experience for our customers.
In your daily tasks, you will take ownership of customer cases and troubleshoot complex technical challenges to ensure customer satisfaction and success.
