Technical Support Officer at Inbox Business Technologies | Islamabad

Inbox Business TechnologiesIslamabad, Islamabad Capital Territory, Pakistan

On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements Bachelor's degree in Computer Science, Engineering, IT, or a related field. 0–3 years of experience in an IT service desk or hardware support role. Strong understanding of desktop and laptop hardware troubleshooting. Experience in LAN/Wi-Fi network troubleshooting. Ability to assemble and configure computer systems and peripherals. Hands-on experience with repairing and replacing faulty components. Excellent customer service and communication skills. Effective complaint resolution and task management capabilities. Ability to work independently or as part of a team. Willingness to work in rotational shifts (24/7 IT support).

About the job

The perfect candidate will possess outstanding problem-solving capabilities, a deep commitment to customer service, and a robust grasp of both hardware and software troubleshooting techniques. This position demands excellent communication skills and the ability to thrive in a collaborative, fast-paced setting.

Key Responsibilities

Assist clients with hardware-related issues on desktops, laptops, printers, and peripherals.
Diagnose and resolve LAN/Wi-Fi connectivity challenges.
Assemble, set up, and configure hardware components according to specifications.
Identify and repair defective hardware, including motherboards, CPUs, RAM, and hard drives.
Execute component replacements and hands-on repairs as required.
Conduct regular preventative maintenance to maintain hardware performance.
Utilize a ticketing system to log and track issues, ensuring timely resolutions and follow-ups.
Engage with users to understand their issues and communicate clear instructions and solutions.
Maintain detailed documentation of support tickets, repairs, and hardware inventory.
Collaborate with IT team members to escalate and resolve complex technical issues.

About Inbox Business Technologies

Inbox Business Technologies stands as a leader in the Information Technology and Services sector, committed to delivering innovative technological solutions and exceptional customer service.

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