About the job
Teamified partners with leading enterprises and digital-native businesses in Australia, helping them build and manage remote teams in India and Sri Lanka. With more than 200 professionals across engineering, testing, and product management, Teamified supports over 20 partners and is developing its own technology solutions to improve service offerings. The company values strong relationships, trust, and effective hiring practices to deliver results for clients, partners, and employees.
This Technical Support Representative role is for a client recognized as a leader in technology and payment solutions across Australia and New Zealand. The client offers products covering both traditional and digital payment systems, serving a diverse range of businesses. They are committed to responsible environmental and social practices and place a high priority on customer service.
Role overview
The Technical Support Representative will provide timely and effective technical support to clients, focusing on resolving customer inquiries and technical issues. This position plays a key part in ensuring clients receive high-quality service and support.
What you will do
- Deliver prompt technical assistance to clients, addressing both product and service-related questions
- Resolve customer issues efficiently to maintain exceptional service standards
- Support a range of payment solutions, including traditional and digital systems
Requirements
- Experience in technical support or a related customer service role
- Strong communication and problem-solving skills
- Ability to work effectively with clients to resolve technical inquiries
This position is based in Quezon City, Metro Manila, Philippines.
