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Technical Support Representative - Remote Opportunity

CrewBloomRemote — South Africa
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications: Proficient in troubleshooting both Mac and Windows operating systems. Adept at resolving a wide range of technical issues. Demonstrated sales skills with experience in upselling products and services. Exceptional communication and documentation skills. Proven reliability and commitment to schedules. Availability for full-time hours, including weekends.

About the job

As a Technical Support Representative at CrewBloom, you will play a vital role in our client's support team, delivering expert assistance to English-speaking clients facing a variety of technical challenges. Your responsibilities will include diagnosing and resolving issues for Mac and Windows systems through phone support and remote access tools. We are seeking candidates with a robust background in BPO call center environments and substantial experience troubleshooting Apple Macbook and Windows PC.

Key Responsibilities:

  • Conduct over-the-phone troubleshooting and remote diagnostics for complex technical issues on Mac and Windows systems.
  • Address performance issues such as slow computer speeds, operating system reinstallations, Mac recovery, PC resets, malware and virus removals, driver updates, and Microsoft Outlook problems.
  • Troubleshoot hardware issues, including hard drives, RAM, and power supplies.
  • Resolve network and internet connectivity issues, browser problems in Google Chrome, and PC game crashes.
  • Set up and troubleshoot WiFi-connected printers and address driver issues.
  • Provide prompt solutions, document customer issues accurately, and ensure thorough follow-ups.
  • Utilize sales techniques to upsell support packages after service resolution.
  • Exhibit organization, punctuality, and reliability as key professional traits.

About CrewBloom

CrewBloom is dedicated to providing exceptional support services to clients by leveraging top-tier talent and innovative technology solutions. Join us in enhancing customer satisfaction through expert technical assistance.

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