Technical Support Representative (Telecommunications) - Pasig

tasq-workPasig, Metro Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:At least a High School Graduate (Old Curriculum). A minimum of 8 months of solid BPO experience. Proficient in both spoken and written English. Willing to work fully on-site in Pasig. Amenable to a shifting schedule. Available to start as soon as possible.

About the job

Key Responsibilities:

Respond swiftly and professionally to customer inquiries via phone, email, and chat.
Resolve customer issues and complaints with a commitment to first-call resolution.
Maintain precise and detailed records of customer interactions.
Collaborate with team members to refine customer service processes.
Provide comprehensive product and service information to assist customers effectively.
Proactively pinpoint opportunities to enhance the customer experience.
Achieve or surpass individual and team performance objectives.

About tasq-work

tasq-work is a leading provider of outsourced customer support solutions, dedicated to delivering exceptional service to clients around the globe. Our team thrives in a fast-paced environment, making a positive impact through innovative solutions.

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Technical Support Representative (Telecommunications) - Pasig

tasq-work

Full-time|On-site|Pasig, Metro Manila, Philippines

Join our rapidly expanding team at tasq-work as a Technical Support Representative (TSR) in Pasig! In this dynamic role, you will provide outstanding service to our esteemed clients through exceptional communication, adept problem-solving, and thorough customer profiling.Key Responsibilities:Respond swiftly and professionally to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with a commitment to first-call resolution.Maintain precise and detailed records of customer interactions.Collaborate with team members to refine customer service processes.Provide comprehensive product and service information to assist customers effectively.Proactively pinpoint opportunities to enhance the customer experience.Achieve or surpass individual and team performance objectives.

Feb 25, 2026

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Technical Support Specialist T3

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Full-time|On-site|Pasig, Metro Manila, Philippines

Boldr seeks a Technical Support Specialist T3 to join the team in Pasig, Metro Manila. This position centers on handling complex technical issues and supporting clients as they navigate technical challenges. The role helps ensure customers have a seamless experience when problems arise. Main responsibilities Troubleshoot and resolve advanced technical problems for clients Guide users through step-by-step solutions Deliver thorough and effective support to every customer Location This role is based in Pasig, Metro Manila, Philippines.

Apr 23, 2026

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Technical Support Specialist T3

Boldr

Full-time|On-site|Pasig, Metro Manila, Philippines

About Boldr Boldr is a certified B-Corp with a mission to deliver strong client experiences while creating dignified, meaningful jobs in communities worldwide. The team spans five countries and over a thousand members, with plans to grow to 5,000 by 2027. Boldr’s culture centers on connecting people who share core values and making a positive impact together. Our Values Authenticity: Build meaningful connections. Curiosity: Pursue better solutions through questions and exploration. Dynamic: Adapt and evolve as challenges arise. Ambitious Vision: Combine big-picture thinking with operational excellence. Empathy: Foster partnerships rooted in understanding. Role Overview: Technical Support Specialist T3 Based in Pasig, Metro Manila, the Technical Support Specialist T3 handles complex technical queries and acts as a trusted advisor for both customers and internal teams. This role involves collaborating across departments, solving high-impact problems, and supporting improvements in product features, processes, and team growth. AI-informed solutions play a part in enhancing customer service. What You’ll Do Respond thoughtfully and personally to customer inquiries via chat, email, and video support. Use a consultative approach to help users succeed and identify opportunities for improvement. Triage incoming requests and highlight trends in customer issues for team awareness. Communicate accurate, complete information with empathy and professionalism. Support 60-70 customers each week, delivering efficient and meaningful assistance. Log, manage, and follow up on all customer support tickets. Troubleshoot and resolve product-related questions and technical issues. Diagnose and resolve issues involving APIs, webhooks, SDKs, and related technologies. Handle ad hoc tasks as requested by clients. Monitor client dashboards and platforms, proactively reaching out to customers who need extra support. Who Boldr Looks For Boldr values people who want to make an impact and support the company’s growth and purpose. Candidates who bring their full effort, unique strengths, and embody curiosity, adaptability, and authenticity will thrive here.

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Role Overview twoconnect-careers is seeking a Systems & Automation Support Engineer for the dayshift in Pasig, Metro Manila. This role focuses on maintaining internal business systems, supporting users, and improving operational efficiency through automation and system integration. The position involves hands-on technical troubleshooting, user access management, and workflow automation to help drive ongoing business improvements. Main Responsibilities Maintain and enhance internal business systems to support reliable, user-friendly, and efficient operations. Deliver first-line and second-line technical support for internal users, covering devices, software, system access, and daily technical concerns. Assess current workflows and identify opportunities for automation, AI-driven solutions, and process redesign. Design, build, test, and maintain automated workflows on key business platforms. Develop automations that connect internal systems, databases, forms, CRMs, communication platforms, and reporting tools. Support integrations across business systems, including CRM, communication, HR, finance, project management, and collaboration tools. Update IT asset inventories, support logs, system documentation, process maps, training materials, and standard operating procedures. Take on additional relevant tasks as needed.

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Join iqeq as a Senior IT Support Engineer and be a critical part of our dynamic team. In this role, you will provide top-notch technical support, troubleshoot complex issues, and ensure the seamless operation of our IT systems.We are looking for a proactive individual who thrives in a fast-paced environment, possesses strong problem-solving skills, and has a passion for technology.

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Customer Care Representative

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Full-time|Hybrid|Pasig Office - Hybrid

Join Our Mission to Transform Healthcare! At Hive Health, we are dedicated to making healthcare more accessible to everyone. We are looking for enthusiastic and motivated individuals who are eager to contribute to meaningful solutions in a dynamic and innovative environment. If you are passionate about improving the healthcare experience, we want to hear from you!Your RoleAs a Customer Care Representative, you will be instrumental in delivering a positive and seamless experience for our members throughout their healthcare journey. This position supports our ongoing customer service operations and requires adaptability to meet shifting business demands.Member Support & ExperienceServe as the primary point of contact for member inquiries regarding healthcare plans, benefits, care availments, claims, and platform usage through various communication channels.Deliver clear, accurate, and compassionate support while prioritizing a member-focused approach.Take responsibility for member issues by managing cases until resolution and performing timely follow-ups.Maintain accurate documentation of member interactions and actions taken within internal systems.Cross-Functional CollaborationWork alongside internal teams such as MedOps, Product, Finance, and Partnerships to resolve member concerns and facilitate next steps.Effectively communicate tasks, follow-ups, or escalations to relevant teams while ensuring a cohesive member experience.Operational Coverage & SchedulingContribute to a flexible work schedule to ensure robust coverage for a 24/7 support operation, including:Rotational shifts (day, mid, or night).Weekend and Philippine or company-declared holiday work as required by operational needs.Exhibit flexibility in scheduling to align with business requirements and team coverage strategies.Show reliability and punctuality during assigned shifts to ensure consistent service delivery.Quality, Compliance & Professional StandardsAdhere to company standards for service quality, professionalism, and data privacy at all times.

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Customer Support Representative at Hive Health | Pasig

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Are you ready to make a meaningful impact? At Hive Health, we are dedicated to transforming healthcare to be more accessible for everyone. We are searching for passionate and motivated individuals who thrive in a dynamic, innovative environment and are eager to contribute to solutions that truly matter. Join us!Your RoleAs a Customer Support Representative, you will be instrumental in providing a seamless and positive experience for our members throughout their healthcare journey. This role is vital to our continuously operating customer support function, requiring adaptability to meet changing business needs.Member Support & ExperienceServe as the primary contact for member inquiries regarding healthcare plans, benefits, service availments, claims, and platform utilization through calls and digital support channels.Deliver clear, accurate, and compassionate assistance while prioritizing a patient-centric approach.Take ownership of member concerns by managing cases through to resolution and ensuring timely follow-ups.Document interactions, actions taken, and outcomes accurately in internal systems.Cross-Functional CoordinationWork collaboratively with internal teams such as MedOps, Product, Finance, and Partnerships to resolve member issues and facilitate next steps.Refer tasks, follow-ups, or escalations to appropriate teams while ensuring a consistent member experience.Operational Coverage & Scheduling ExpectationsSupport a flexible work schedule to ensure adequate coverage for our 24/7 in-house support operation, which may include:Rotating shifts (day, mid, or night)Availability for weekends and Philippine or company-declared holidays, as required by operational needs.Exhibit flexibility in scheduling based on business needs, volume patterns, and team coverage planning.Maintain reliability, punctuality, and readiness during assigned shifts to support consistent service delivery.Quality, Compliance & Professional StandardsAdhere to company standards for service quality, professionalism, and data privacy at all times.

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Are you ready to make a difference? At Hive Health, we are dedicated to transforming healthcare into a system that is accessible to everyone. We are seeking enthusiastic and motivated individuals who thrive in a dynamic and innovative environment to join our mission. If you are passionate about contributing to impactful healthcare solutions, we would love to hear from you!Your Role:As a Healthcare Customer Support Specialist, you will play a pivotal role in enhancing member experiences throughout their healthcare journey by providing exceptional support. This role requires adaptability to meet the changing needs of our business.Member Support & ExperienceServe as the primary contact for member inquiries about healthcare plans, benefits, claims, and platform utilization through calls and digital channels.Deliver clear, accurate, and compassionate support while maintaining a focus on patient satisfaction.Take ownership of member issues and ensure timely resolutions with appropriate follow-ups.Document all interactions thoroughly in internal systems for accurate record-keeping.Cross-Functional CollaborationWork closely with teams across the organization, including MedOps, Product, Finance, and Partnerships, to address and resolve member concerns.Facilitate task endorsements and escalations to relevant departments while ensuring a smooth member experience.Operational Coverage & SchedulingContribute to a flexible work schedule that supports a 24/7 in-house support operation, which may involve:Rotational shifts (day, mid, or night)Weekend and holiday availability as required to meet operational demands.Maintain flexibility in your schedule based on business needs and team coverage plans.Exhibit reliability and punctuality during assigned shifts to ensure consistent service delivery.Quality, Compliance & Professional StandardsAdhere to company standards for service quality, professionalism, and data privacy at all times.

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Join Us in Transforming Healthcare! At Hive Health, we are dedicated to revolutionizing healthcare accessibility for everyone. If you are passionate and driven to contribute in a dynamic and innovative environment, we want to hear from you!Key ResponsibilitiesServe as the primary contact for members, addressing inquiries about healthcare plans, benefits, claims, and platform usage through various support channels.Provide empathetic, clear, and accurate assistance with a focus on patient satisfaction.Take ownership of member concerns, managing cases to resolution with timely follow-ups.Document all member interactions, actions taken, and outcomes accurately in internal systems.Collaborative Member SupportWork closely with MedOps, Product, Finance, and Partnerships teams to resolve member issues and facilitate next steps efficiently.Coordinate endorsements, follow-ups, or escalations to appropriate teams while ensuring a seamless member experience.Operational Scheduling & FlexibilitySupport a dynamic work schedule to ensure coverage for our 24/7 support operations, which may involve:Working in rotational shifts (day, mid, or night)Availability on weekends and Philippine or company-designated holidays, based on operational needsExhibit flexibility in scheduling aligned with business requirements and team coverage planning.Ensure reliability, punctuality, and readiness during assigned shifts to maintain consistent service delivery.Commitment to Quality and ComplianceUphold company standards for service quality, professionalism, and data privacy at all times.

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