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Technical Support Specialist at Software Specialists Inc | Raleigh

On-site Contract

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Experience Level

Experience

Qualifications

To be successful in this position, candidates should possess:A strong analytical mindset with the ability to troubleshoot and resolve technical issues efficiently. Excellent communication skills, both verbal and written, to interact effectively with clients and team members. Experience in IT support within a banking or financial services context is a plus. Familiarity with production environments and change management processes. A proactive approach to problem-solving and a commitment to maintaining high service standards.

About the job

We are seeking a dedicated Technical Support Specialist to join our Production Support team within the IT Private Banking division. As a key partner to our global Private Banking operations, you will provide tailored IT solutions that address specific business needs.

Your mission will be to collaborate closely with business units, leveraging technology to maximize the value of their IT investments and achieve strategic goals. You will be instrumental in ensuring that our platforms effectively support existing systems while enabling enhancements and new developments.

In this role, you will interface with the Operations team and business users, providing expert analysis and timely resolutions for issues related to the Client Mobile platform and other Private Banking applications. Your responsibilities will include:

  • Maintaining clear communication with clients and IT management, acting as a liaison between business units, vendors, development teams, and other support groups.
  • Executing report-related tasks and running processes as required by operations.
  • Escalating issues as necessary to ensure timely resolutions.
  • Developing strong relationships with other IT groups to facilitate efficient issue resolution and keep users informed.
  • Participating in calls with the APAC team during their time zone for production issues and occasionally working weekends for production releases and infrastructure events.
  • Documenting production applications and infrastructure while maintaining the required level of support.
  • Collaborating with the Environment Manager to maintain all environments.

About Software Specialists Inc.

Software Specialists Inc., established in Pennsylvania in 1998, is a leading consulting firm specializing in the Information Technology sector. With over a decade of experience, we provide top-tier IT talent to Fortune 1000 companies. Our mission is to deliver flexible consulting solutions that minimize risks and maximize results, enabling our clients to achieve their business goals effectively. We pride ourselves on recruiting and retaining the finest resources, empowering our consultants to create robust systems that prepare our clients for future shifts in the IT landscape and global business environment.

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