Technical Support Specialist

QuickTeamRemote — Cape Town, Western Cape, South Africa

Remote Full-time ZAR 20K/mo - ZAR 22K/mo

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Experience Level

Experience

Qualifications

Key QualificationsProven proficiency in technical support and troubleshooting to effectively address and resolve technical issues. Strong analytical skills for diagnosing problems and developing effective solutions. Experience in customer support with a focus on ensuring high levels of customer satisfaction. Exceptional communication skills with the ability to articulate technical concepts to a non-technical audience. Proactive problem-solving skills and the ability to work autonomously in a remote setting. Prior experience in a technical support role is advantageous. A high school diploma or equivalent is required; additional certifications in IT or technical support are a plus.

About the job

Position Overview
We are currently seeking a Technical Support Specialist for a full-time remote role. In this position, you will tackle technical challenges, troubleshoot issues, and strive to ensure outstanding customer satisfaction. Your responsibilities will include resolving support tickets, analyzing technical problems, and delivering effective solutions while maintaining clear and concise communication with our customers.

About QuickTeam

QuickTeam is a leader in providing virtual employee solutions to businesses, enhancing productivity by connecting organizations with skilled virtual assistants, receptionists, and support personnel. Join us to make a meaningful impact on businesses while growing in a nurturing and inclusive environment.

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Role overview SupportYourApp is hiring a Technical Support Engineer fluent in English to join its remote team based in Cape Town, Western Cape, South Africa. This position supports B2B clients by helping them configure, troubleshoot, and get the most out of a suite of advanced products. The work combines technical problem-solving, relationship management, and client education. What you will do Configure and customize B2B product solutions, working with platforms similar to Odoo, SAP, or Microsoft Dynamics. Lead demo calls to understand client requirements and showcase product features. Conduct training sessions to help clients use products confidently and effectively. Diagnose and resolve technical issues, especially those involving API integrations and data flows. Guide clients through setup and ongoing product use, acting as a trusted advisor. Manage a portfolio of accounts, focusing on client retention and spotting growth opportunities. Collaborate with product and engineering teams to address complex technical challenges. Build strong customer relationships through clear, proactive communication. Requirements 1–2+ years of experience in technical support, customer success, implementation, or account management. Background with complex B2B platforms (ERP, CRM, or SaaS such as Odoo, SAP, or Microsoft Dynamics). Strong analytical skills and understanding of systems, APIs, and data flows. Hands-on experience with APIs, JSON, HTTP requests, or debugging tools is a strong plus. Excellent communication and presentation abilities. Customer-focused, responsible, and solution-oriented mindset. Fluency in English, both written and spoken. Key attributes Technical curiosity and analytical thinking, with a drive to resolve technical issues and understand how systems work. Interest in APIs and data; familiarity with APIs, JSON, HTTP, and debugging tools is valued. Ability to explain technical topics clearly for non-technical audiences. Self-driven, adaptable, and proactive in managing tasks and priorities. Available to work Monday through Friday, with flexibility for client business hours.

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Mar 9, 2026

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Fluent English Technical Support Consultant - Trading & VPS (Remote)

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Full-time|Remote|Remote — Cape Town, Western Cape, South Africa

Who Are We?SupportYourApp stands as a premier global leader in Support-as-a-Service, collaborating with renowned tech innovators and industry giants such as MasterCard, Calm, and MacPaw across more than 30 countries since 2010. Our commitment to providing secure customer and technical support spans a remarkable 60 languages within diverse industries. Join us and seize the opportunity to become part of the world's foremost SaaS, software, or hardware solutions.Become a valued member of our community as a Technical Support Consultant and thrive within a vibrant multicultural and multilingual environment while working from the comfort of your own home. Elevate your skills and meet challenging objectives through our People First management philosophy. Are you excited? Let’s explore what it takes to join us.Your Responsibilities:Provide exceptional technical support through email and chat interactions;Establish and nurture strong, enduring customer relationships;Stay updated with evolving tools and technologies;Safeguard sensitive customer data with utmost diligence;Implement the latest customer satisfaction practices;Maintain profound knowledge of client solutions while achieving defined KPIs;Engage with developers and cross-functional teams effectively.Qualifications for Success:Proficient English communication skills (minimum C1 level);Prior experience in a technical support role;Expertise in VPS setup and management;Solid understanding of Windows Server administration;Familiarity with trading platforms like TradingView, TradeStation, and NinjaTrader;Strong analytical and research capabilities;A positive, proactive, and responsible demeanor;Access to a personal computer (minimum 8GB RAM) with a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).Additional Assets:Experience with CRM systems.What We Offer:Flexible working hours;Complete remote work opportunities;An inclusive, international atmosphere;Compensation in USD;Referral bonuses for bringing in friends;A balance between project demands and personal time, alongside our internal health policy;Supportive leadership focused on your growth and long-term collaboration;A nurturing environment for personal development;A culture founded on trust, without time-tracking requirements.*Conditions may vary based on engagement terms. Benefits and conditions may apply differently to employees and independent contractors. Specific terms regarding compensation and benefits will be outlined in your agreement if selected.

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Sales Support Specialist

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Feb 20, 2026

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Sales Development Representative at Huzzle | Remote

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Full-time|Remote|Remote — South Africa

About HuzzleAt Huzzle, we specialize in connecting outstanding talent with premier opportunities at leading organizations across the UK, US, Canada, Europe, and Australia. Our clientele includes both established global enterprises and burgeoning companies across sectors such as SaaS, professional services, and B2B sales.In contrast to traditional outsourcing, our unique approach places you directly with a client as an integral, in-house team member, offering long-term growth potential and a performance-driven career trajectory.About the CompanyOur client is a prominent global player in the B2B sales arena, delivering a wide array of products and services across diverse industries. With a robust sales process, well-structured systems, and a strong market presence, the company is eager to expand its sales team with high-achieving Sales Development Representatives (SDRs) who can excel throughout the entire sales cycle.Job SummaryWe are seeking a Sales Development Representative to bolster B2B sales initiatives across the UK and European markets. This dynamic position involves lead generation, client engagement, and account management support, making it ideal for candidates with a minimum of 2 years of SDR or sales experience. This role is perfect for professionals aiming for remote SDR positions, B2B sales careers, or advancement toward Account Executive roles within a structured and high-performing sales environment.Key ResponsibilitiesEngage in outbound prospecting through calls, emails, and sales engagement platforms.Generate and qualify leads within the UK and EU markets.Schedule meetings and assist in pipeline development.Provide high-quality client engagement and follow-up communication.Manage and update CRM systems (Salesforce) and sales tools (Salesloft).Support account management and cultivate existing client relationships.Consistently achieve KPIs related to activity, pipeline generation, and conversions.Collaborate with internal teams to ensure seamless transitions to closers/account managers.

Apr 30, 2026

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German-Speaking Technical Support Engineer

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Full-time|On-site|Cape Town

About UsDigiCert is a premier provider of intelligent trust solutions, dedicated to safeguarding the digital landscape by ensuring the security, privacy, and authenticity of every interaction. Our cutting-edge AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management, fortifying infrastructure, software, devices, messages, AI content, and agents. Join over 100,000 organizations, including 90% of the Fortune 500, who trust DigiCert to combat today’s threats and prepare for a quantum-safe future at www.digicert.com.Position OverviewWe are seeking a motivated and detail-oriented Technical Support Engineer fluent in German to join our dynamic team. In this role, you will play a key part in ensuring the excellence of our internal and customer-facing security products. If you have a passion for delivering outstanding customer support, we want you on our team.As a Technical Support Engineer, your primary responsibility will be to provide top-tier support via phone and email to our EMEA-based customers utilizing the DigiCert ONE platform.

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