Technical Support Specialist

Company OverviewAt QuickTeam, we empower businesses with exceptional virtual employees, including dedicated assistants, friendly receptionists, and efficient support staff. Our mission is to enhance operational productivity and allow organizations to concentrate on their core objectives by providing reliable support services. By joining the QuickTeam family,…

Join our innovative team dedicated to enhancing the EV charging infrastructure for commercial properties. Our client specializes in installing and maintaining state-of-the-art EV charging stations, ensuring they operate smoothly through ongoing monitoring, troubleshooting, and coordination.Role Overview:We are on the lookout for a Customer Support Specialist to support our operations. No prior experience with EV chargers is necessary, as comprehensive training will be provided. This position requires a tech-savvy and proactive individual who can quickly adapt, communicate effectively, and play a vital role in maintaining our EV infrastructure.Full-time position, requiring 40 hours per weekFully remote; work from homeSalary range: ZAR 17,000 - 20,000 per month, based on skills and experienceMust be available to work during EST business hours.Key Responsibilities:Monitor the status of EV chargers and promptly identify any issues.Assist property owners and drivers with troubleshooting via effective communication.Collaborate with maintenance teams to facilitate on-site support.Document issues and their resolutions in the system accurately.Escalate complex technical problems as necessary.Required Qualifications:A minimum of 3 years of experience as a Customer Service Specialist or Technical Support SpecialistStrong technical aptitude with excellent problem-solving abilitiesExceptional communication skillsAbility to multitask and efficiently manage ongoing issuesPreferred experience in customer service or technical support within the IT or related fieldsTraining Program:Comprehensive training on EV charger systems and their operationsFundamentals of troubleshooting and issue resolutionCoordination procedures with maintenance and property teams

Role Overview NMI is looking for a Customer Support Specialist in Cape Town, South Africa. This role focuses on helping clients get the most from our products and services by providing prompt, knowledgeable support. What You Will Do Respond to customer inquiries with clear, accurate information Troubleshoot product or service issues and guide customers to solutions Maintain a professional, friendly approach in every interaction Support the team’s goal of delivering consistently strong customer service What Matters Here Strong communication skills Ability to solve problems efficiently Commitment to a high standard of service

About UsDigiCert is a premier provider of intelligent trust solutions, dedicated to safeguarding the digital landscape by ensuring the security, privacy, and authenticity of every interaction. Our cutting-edge AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management, fortifying infrastructure, software, devices, messages, AI content, and agents. Join over 100,000 organizations, including 90% of the Fortune 500, who trust DigiCert to combat today’s threats and prepare for a quantum-safe future at www.digicert.com.Position OverviewWe are seeking a motivated and detail-oriented Technical Support Engineer fluent in German to join our dynamic team. In this role, you will play a key part in ensuring the excellence of our internal and customer-facing security products. If you have a passion for delivering outstanding customer support, we want you on our team.As a Technical Support Engineer, your primary responsibility will be to provide top-tier support via phone and email to our EMEA-based customers utilizing the DigiCert ONE platform.

Join Hire Hangar and collaborate with rapidly expanding global enterprises while establishing a sustainable, remote career.Job Title: Customer Enablement & Training Specialist (Technical SaaS)Location: RemoteTime Zone: U.S. Time Zones (EST–PST)Role Type: Full-TimeRole OverviewWe are seeking a Customer Enablement & Training Specialist to empower enterprise marketing teams in mastering a modern, automation-driven SaaS platform. This position lies at the crossroads of customer success, technical training, and marketing operations, making it ideal for individuals who thrive in customer-facing roles while engaging deeply with workflows, data, and systems.You will spearhead onboarding, conduct live and cohort-based training sessions, and develop playbooks that facilitate scalable and repeatable adoption processes. This role is particularly advantageous for candidates hailing from prestigious tech firms, bringing robust customer interaction skills, technical prowess, and familiarity with marketing settings.Key ResponsibilitiesLead customer onboarding initiatives from the initial login through to successful adoptionFacilitate live training sessions, workshops, and cohort programs tailored for enterprise clientsBreak down complex technical workflows into straightforward processes for marketing and content teamsDevelop and sustain enablement documentation, standard operating procedures (SOPs), and training materialsAssist with marketing operations workflows, including CRM automation, reporting, and campaign executionCollaborate with marketing and content teams on SEO and content enablement projectsAct as a highly visible and trusted partner to clients throughout their journeyRequired QualificationsA minimum of 2 years of experience in customer enablement, customer success, marketing operations, or SaaS training rolesExperience within a recognized or reputable technology or SaaS companyProficient hands-on experience with HubSpot or comparable platformsWorking knowledge of Python and SQL as applied in real workflows, reporting, or enablement contextsEssential: Previous remote work experience, strong fluency with remote collaboration tools

About UsDigiCert is a premier global provider of digital trust solutions. We safeguard the digital landscape by ensuring the security, privacy, and authenticity of every interaction. Our innovative, AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management to protect infrastructure, software, devices, messages, and AI content. Discover why over 100,000 organizations, including 90% of the Fortune 500, trust DigiCert to combat today’s security threats and prepare for a quantum-safe future by visiting www.digicert.com. Position OverviewWe are seeking a Technical Support Analyst with strong business proficiency in French to become a vital member of our Technical Support team in Cape Town. In this role, you will serve as the primary point of contact for our customers, collaborating with our product, engineering, and marketing teams to resolve customer inquiries, implement improvements, and ensure customer success.Our Technical Support team is characterized by high energy, exceptional technical abilities, and a commitment to delivering results.This is a hybrid position located in Cape Town.

About KeenKeen is dedicated to creating exceptional customer experience (CX) and operational teams for rapidly expanding tech companies across the U.S. and Canada. Our teams specialize in supporting intricate software platforms utilized by businesses globally.This position transcends the traditional call center role; our teams engage in complex tasks that demand critical thinking, product expertise, and innovative problem-solving. You will thrive in a fast-paced, data-driven, performance-focused environment.In return, Keen provides long-term career opportunities, fair compensation, and a chance to be part of the evolving landscape of the customer support industry. As Tier-1 tasks become automated through AI, our teams concentrate on the intricate challenges that tech companies will always encounter.About the RoleWe are in search of Senior Customer Support Advisors to assist in troubleshooting software and hardware platforms utilized by businesses in the U.S. and around the world.In this role, you will support customers in resolving complex and unique technical issues, operational workflows, and platform usage through phone, email, chat, and messaging channels. This may involve diagnosing problems with web applications, integrations, and connected hardware utilized by merchants and operators.This position operates within a structured, results-oriented support setting where reliability, accountability, and meticulous attention to detail are paramount. Successful team members are adept at managing multiple customer interactions simultaneously while consistently meeting service standards.This is a full-time, in-office position at our Cape Town office in Woodstock.What You Will DoProvide inbound customer support via phone, email, chat, and SMS, upholding professionalism and urgency while managing multiple inquiries concurrently.Troubleshoot and resolve issues related to orders, payments, platform workflows, integrations, and connected hardware utilized by business customers.Investigate and diagnose problems within web applications, dashboards, and third-party integrations, escalating bugs or system issues with comprehensive documentation.Guide customers through technical troubleshooting processes, including configuration, connectivity, and platform functionality.Maintain strong operational metrics, including response times, resolution times, CSAT (target 90%+), and documentation quality.Ensure consistent in-office attendance and punctuality, adhering to scheduled shifts.Follow internal support procedures to log tickets, update case notes, and track resolution progress across multiple systems.Escalate high-risk or complex issues with clear context, investigation notes, and suggested next steps.

Join us as a Support Engineer at System Canada Technologies, where your technical expertise and problem-solving skills will help us deliver top-notch support to our clients. You will be responsible for troubleshooting and resolving customer issues, collaborating with developers to enhance our products, and ensuring customer satisfaction through effective communication and timely solutions.

Join impact.com as a Technical Services Engineer IIIAt impact.com, we are redefining commerce partnership marketing across the globe. Our platform empowers businesses to cultivate, manage, and expand partnerships throughout the entire customer journey, ensuring growth through authentic relationships. With a diverse range of partners including affiliates, influencers, and brand advocates, we provide a unified solution for performance-driven growth.As a Technical Services Engineer III, you will play a pivotal role in supporting our clients by leveraging your in-depth knowledge of our technology and platform capabilities. You will be involved in every stage of the client lifecycle from initial integration to ongoing optimization and support, ensuring our solutions are reliable and scalable.Your collaboration with teams across Onboarding, Client Success, Product, and Engineering will be vital. You will engage directly with client stakeholders to facilitate integrations, address complex technical challenges, and offer expert guidance on best practices, enhancing the overall client experience post-launch.

We are excited to invite a meticulous Payroll Administration Support Specialist to join our client's dynamic team. This role presents an excellent opportunity for individuals with a solid administrative foundation, and prior experience in the recruitment field is a valuable asset.Key Responsibilities: Efficiently process and manage payroll on a weekly, bi-weekly, and monthly basis, ensuring accuracy and timeliness. Verify and enter employee timesheets, confirming that all entries are correct. Address payroll-related inquiries from employees, managers, and external partners. Ensure adherence to tax regulations, pension schemes, and other statutory obligations. Reconcile payroll discrepancies and assist with audits when required. Maintain precise payroll records and employee data within internal systems. Collaborate with HR and recruitment teams on payroll-related tasks, including onboarding and offboarding documentation. Stay informed about updates in payroll legislation and best practices. Qualifications and Experience: Mandatory experience in payroll administration. Preferred: Background in the recruitment sector, especially with contractor or temporary payrolls. Familiarity with payroll software systems such as Sage, ADP, or similar. Strong knowledge of tax codes, pensions, and compliance requirements. Exceptional attention to detail and strong organizational capabilities. Excellent communication skills and the ability to manage sensitive information confidentially. Proficient in Microsoft Office, particularly Excel. What Our Client is Looking For: A proactive and adaptable team player with a positive attitude. An individual who thrives in a fast-paced environment and meets multiple deadlines. A natural problem solver who efficiently addresses payroll challenges. Benefits:A supportive and dynamic team environment.Opportunities for career development and training.

About the Role WNS Global Services is hiring a Desktop Support Technician in Cape Town. This entry-level role focuses on delivering technical support to end users and keeping desktop systems running smoothly. What You Will Do Troubleshoot hardware and software problems on user desktops Assist users with IT-related questions and issues Support daily operations by maintaining desktop systems Who We’re Looking For Proactive attitude and willingness to learn Interest in providing technical support Strong communication skills

Join our dynamic team at System Canada Technologies as a Software Support Consultant. In this role, you will be pivotal in providing exceptional technical support to our clients, troubleshooting software issues, and ensuring seamless user experiences. Your expertise will help clients maximize the value of our software solutions.

As an IT Technical Project Manager at Digital Virgo, you will spearhead local and regional integrations with telecom operators and merchants. Your responsibilities will include validating flows and APIs, coordinating technical setups, ensuring comprehensive test coverage, and delivering essential operational documentation. This role requires exceptional communication skills and the ability to work autonomously with partners, including building local trust, navigating cultural differences, and addressing issues either in person or via phone when necessary.

Egis Group is seeking a Technical Interior Designer based in Cape Town. This role centers on shaping interior spaces that combine practical use, creative vision, and strong visual impact. Collaboration is key, with ongoing work alongside architects and clients to turn concepts into workable designs. What you will do Develop interior design concepts and detailed plans in partnership with architects and clients Make sure all designs meet safety regulations and quality benchmarks Apply technical skills to deliver spaces that are both inventive and functional

Role Overview WNS Global Services is hiring a Technical Account Manager in Cape Town. This role focuses on developing and maintaining client relationships, understanding technical requirements, and supporting client satisfaction across our services. What You Will Do Build and nurture long-term relationships with clients Identify and understand each client’s technical needs Work closely with clients to ensure they are satisfied with our services Act as a key point of contact for technical questions and support What We Look For Experience in technology and client management Strong communication and problem-solving skills Ability to collaborate with both technical teams and clients

Pinewood AI is seeking a dynamic and customer-oriented First Line Application Support Consultant to enhance our dedicated Application Support team located in Cape Town, South Africa. This role focuses specifically on providing exceptional support for finance-related applications.Ideal candidates will have previous experience in finance application support.As the primary point of contact for all Finance and Accountancy software support inquiries, you will be responsible for swiftly addressing issues and escalating them when necessary. Your problem-solving abilities, excellent communication skills, and strong sense of responsibility will ensure that every customer enjoys a consistent and high-quality experience.This position is perfect for individuals who are eager to learn, thrive in a collaborative atmosphere, and adapt well in a global company that prioritizes continuous improvement. If you are passionate about making a positive impact and wish to join a diverse and growth-focused team, we encourage you to apply.Key Responsibilities:Act as the first point of contact for financial application support inquiries, responding promptly and professionally through multiple channels.Provide clear guidance and solutions to users facing challenges with the Pinewood.AI platform, utilizing existing knowledge bases and internal processes.Accurately document all customer interactions in Zendesk, ensuring comprehensive and accessible information for future reference and quality assurance.In cases where issues cannot be resolved at the first point of contact, triage and escalate them to the second-line support team with detailed information promptly.Maintain regular communication with customers regarding their open tickets in accordance with our service level expectations, ensuring they are always informed of the next steps.Take ownership of your performance by monitoring your KPIs (response time, resolution rate, customer satisfaction) and collaborate with your Team Leader for continuous improvement.Contribute to team objectives, assist in managing team workload, and support colleagues whenever necessary.Expand your knowledge of systems and products by following your onboarding and learning plan, remaining engaged as the platform evolves.Promptly flag critical or high-priority issues to your Team Leader and maintain clear communication with customers until resolution is achieved.Represent Pinewood.AI with professionalism, empathy, and a customer-first approach in every interaction.

Become a vital part of Hire Hangar, collaborating with dynamic global companies while cultivating a rewarding, long-term remote career.Position Title: Sourcing and Recruitment SpecialistLocation: RemoteTime Zone: US Time Zones (EST–PST)Role SummaryWe are seeking a dedicated Sourcing Specialist to facilitate high-volume recruitment through thorough candidate screening, interview coordination, and recruitment administration. This position is perfect for an individual who is exceptionally organized, thrives in a fast-paced environment, and is adept at managing multiple recruitment workflows simultaneously, including video screenings and job posting management.Core ResponsibilitiesConduct high-volume sourcing and screening of candidates across various open positions.Evaluate resumes and perform initial qualification assessments.Lead video screenings to efficiently assess candidate compatibility.Schedule, coordinate, and oversee interviews with recruiters and hiring managers.Manage and maintain job postings across various job boards and sourcing platforms.Collaborate with recruiters and stakeholders to create and update job descriptions.Ensure accurate and up-to-date candidate records in the ATS.Send timely communications to candidates, providing updates and follow-ups.Assist with general recruitment administration and miscellaneous tasks as required.Provide a consistent and positive candidate experience throughout the hiring process.Essential QualificationsHands-on experience in a sourcing or recruitment support role in a high-volume or fast-paced environment is essential.Prior remote work experience is mandatory, including proficiency with remote collaboration tools like Slack, Zoom, Google Workspace, Asana (or similar), and experience with US or UK-based companies; applications lacking this experience will not be considered.Demonstrated ability to manage repetitive, high-volume recruitment tasks with precision.Exemplary organizational skills and meticulous attention to detail.Comfortable conducting video-based candidate screenings under tight timelines.

We invite passionate professionals to join our team as a Mining Industry Policy and Technical Consultant. In this role, you will leverage your expertise to guide policy development and technical strategies within the mining sector. Collaborate with industry stakeholders to create impactful solutions that drive sustainable practices and enhance operational efficiency. Your insights will be vital in shaping the future of mining in a rapidly evolving landscape.

Join our team as a Technical Lead and play a pivotal role in steering our client's engineering team towards the development of a scalable, secure, and high-performance integration platform tailored for restaurant reservation systems. In this influential position, you will establish the technical vision, lead your team, and architect our event-driven microservices platform. Your expertise will be essential in collaborating with cross-functional teams both internal and external to deliver robust and efficient solutions.Our client is at the forefront of technology, revolutionizing the way spontaneous bookings at restaurants and venues are made. Their platform seamlessly connects individuals seeking last-minute reservations with businesses that have immediate availability, simplifying the process of finding open spots in real-time.

Join Prosidian Consulting as a Mining Industry Technical Consultant, where you will leverage your expertise to advise clients in optimizing their operations and enhancing productivity. You will be instrumental in providing insights on best practices, regulatory compliance, and innovative solutions tailored to the mining sector.