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We are currently seeking a Technical Support Specialist for a full-time remote role. In this position, you will tackle technical challenges, troubleshoot issues, and strive to ensure outstanding customer satisfaction. Your responsibilities will include resolving support tickets, analyzing technical problems, and delivering effective solutions while maintaining clear and concise communication with our customers.
QuickTeam is a leader in providing virtual employee solutions to businesses, enhancing productivity by connecting organizations with skilled virtual assistants, receptionists, and support personnel. Join us to make a meaningful impact on businesses while growing in a nurturing and inclusive environment.
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Xceptor
ABOUT XCEPTORAt Xceptor, we place data at the core of our operations. Our platform is uniquely crafted for comprehensive data manipulation, allowing us to source, curate, normalize, validate, repair, and enrich data to ensure it arrives at its destination in a trustworthy format. Clients can rely on the data processed through Xceptor.We are recognized as lea…
Easygenerator
About EasygeneratorEasygenerator is an innovative and rapidly expanding EdTech company, based in Dubai, dedicated to transforming the learning experience with our award-winning authoring tool. Our platform is trusted by industry leaders such as Kellogg’s, T-Mobile, and Siemens. As we continue to expand globally, we invite you to join our mission to simplify knowledge sharing and reshape the EdTech landscape as a crucial member of our dynamic team.As an AI-first organization, we prioritize leveraging cutting-edge AI technologies in both our product development and internal operations. This role offers you the opportunity to gain practical experience with the latest advancements in AI and build a robust skillset for the future.About the RoleWe are seeking a dedicated Customer Success Associates Team Lead who will be responsible for mentoring and developing our Customer Success Associates while ensuring exceptional customer onboarding and experience. In this pivotal role, you will drive team performance, coach team members towards excellence, and advocate for our customers' needs within the organization.What You’ll DoOversee the performance of a team of Customer Success Associates, ensuring they meet their primary goals and KPIs.Provide coaching to maximize team potential by utilizing data-driven insights from customer feedback and session evaluations.Conduct regular one-on-one sessions, performance reviews, and constructive feedback discussions.Establish and uphold clear standards for customer interactions, onboarding quality, and CRM practices, ensuring adherence across the team.Proactively identify risks and address performance or behavioral issues in a direct and constructive manner.Serve as the voice of the customer internally, delivering insights to enhance product offerings and strategic initiatives.Act as a point of escalation for complex customer situations.Manage the hiring and onboarding process for new team members.What You BringA Bachelor's degree or higher.1-2 years of experience in leading or managing a team is essential.
impact.com
About Us:At impact.com, we are dedicated to our people and technology, with a relentless focus on customer success. We thrive on collaboration, which fuels our rapid growth and ability to serve some of the world's largest brands. Utilizing cutting-edge technology, we tackle real-world challenges for our clients and lead the industry as the foremost SaaS platform for automating partnerships and maximizing revenue. Our entrepreneurial spirit fosters a culture that rewards ambition and curiosity. If you seek a team that values your input, recognizes your contributions, and offers a vibrant environment filled with talented individuals from around the globe, look no further!As the leading partnership management platform globally, impact.com is revolutionizing how businesses manage and enhance their partnerships—from traditional rewards affiliates to influencers, content publishers, and more. Our robust, purpose-built platform simplifies the creation, management, and scaling of partnership ecosystems that customers trust for their purchasing, information, and entertainment needs. To discover how impact.com’s technology and marketplace are propelling revenue growth for renowned global brands like Walmart, Uber, Shopify, and L’Oreal, visit www.impact.com.Your Role:As the Team Lead for Analytics Data Platform at impact.com, you will be responsible for overseeing the architecture, reliability, and progression of our Analytics Data Platform, which processes terabyte-scale data for our leading partnership SaaS platform. You will provide hands-on technical leadership across various platform subsystems, design scalable infrastructure, spearhead strategic initiatives, establish engineering standards, and mentor engineers at different levels. This role focuses on system and platform engineering with an emphasis on distributed data processing at terabyte scale. You will engage with the complete data ecosystem, including ingestion, processing, storage, orchestration, access, and governance, leveraging technologies such as Scala, Python, Google Cloud Dataproc, Databricks, BigQuery, and Airflow. The ideal candidate possesses profound expertise in distributed systems and the capability to lead architectural decisions across teams, translating platform trade-offs into actionable insights.
Join our team as a Technical Lead and play a pivotal role in steering our client's engineering team towards the development of a scalable, secure, and high-performance integration platform tailored for restaurant reservation systems. In this influential position, you will establish the technical vision, lead your team, and architect our event-driven microservices platform. Your expertise will be essential in collaborating with cross-functional teams both internal and external to deliver robust and efficient solutions.Our client is at the forefront of technology, revolutionizing the way spontaneous bookings at restaurants and venues are made. Their platform seamlessly connects individuals seeking last-minute reservations with businesses that have immediate availability, simplifying the process of finding open spots in real-time.
About ElectrumElectrum is at the forefront of next-generation payment solutions.Since 2012, we have been providing reliable, enterprise-grade, cloud-native software designed to enhance financial transaction processing. Our extensive expertise has positioned us as a trusted partner in high-volume, low-value payment schemes, empowering our clients to offer services to millions of South Africans every day.At Electrum, we are committed to making a meaningful impact – creating solutions that matter, acting swiftly, and continuously evolving as we grow. We believe in collaborative creation – working closely with our clients and teams to develop impactful and sustainable solutions. We prioritize trust and safety – fostering open communication, intelligent risk-taking, and trust to cultivate an environment where creativity and alignment prosper. We champion empowered teams – recruiting exceptional talent, collaborating diligently, and upholding high standards, while leading with empathy and kindness.Joining the Electrum team means:Engaging in the entire journey — from concept to product launch.Enhancing your skills through top-tier training and practical learning every day.Receiving mentorship from industry experts dedicated to your professional growth.Thriving in a dynamic and innovative work environment that fosters collaboration and creativity.Addressing real-world client challenges and witnessing the tangible results of your contributions.Exploring ample opportunities for career advancement and skill enhancement.Gaining valuable experience in a leading FinTech setting, contributing to high-impact projects.The OpportunityAs the Team Lead for one of Electrum’s Product Support teams, you will be immersed in a vibrant and innovative environment that balances both client and technical perspectives. This is a career-enhancing opportunity, offering a prominent leadership role and personal development through people leadership in a people-centric organization, client engagement focused on achieving client satisfaction, and opportunities to enhance your technical capabilities in a company where software engineers are enthusiastic about sharing their knowledge.Your RoleAs the Product Support Engineer Team Lead, you will oversee the operational management and performance of an Electrum Product Support team. This role includes leading, mentoring, and developing Support Engineers and Interns, ensuring adherence to processes, and guaranteeing that the team provides high-quality client support while actively contributing to ongoing process improvements. Your primary responsibility will be to uphold operational excellence and cultivate a culture of trust and Radical Candor within your team.
Welcome to Storyteq! At Storyteq, we empower creative and marketing teams from leading brands to elevate their creative production and enhance control over their marketing strategies. Our innovative platform simplifies campaign workflows, automates creative production through templates and AI, and enables rapid market activation of captivating campaigns.Since our inception in 2016, we have been on a mission to transform the landscape of creative assets creation and utilization. We believe that while creativity requires time, the process of creative production should not be a bottleneck. By leveraging technology to enhance creativity, we foster a culture of curiosity and unwavering dedication to our clients, striving to solve their challenges. Our values—dreaming big, thinking differently, and working collaboratively—are integral to our approach.About the RoleAs a Senior Full Stack Engineer and Team Lead, you will contribute to our vision of enabling global enterprises to efficiently scale their content creation. Your responsibilities will encompass integrating content from tools like Photoshop, Figma, and After Effects, or utilizing our AI-driven web editor to enhance designs. You will collaborate closely with Developers, Designers, Quality Engineers, DevOps Engineers, and Product Owners to deliver an outstanding platform experience for our users.Your role will involve implementing new features, enhancing existing functionalities, and elevating our product's quality consistently. The team operates with focused objectives and a balanced approach to product and engineering roadmaps, ensuring we maintain alignment between our technology and product development.In addition to your technical contributions, you will take on a Team Lead role, providing guidance and process management within a cross-functional agile team of up to six engineers. This includes coaching and mentoring team members through regular one-on-one meetings, performance evaluations, and informal discussions, fostering a culture of ownership, independence, and teamwork. You will also be responsible for promoting standard practices and iterating on processes to optimize delivery.Key ResponsibilitiesEngineering ResponsibilitiesDevelop and deploy robust backend services and user interfaces that have a significant impact on our product.Ensure the scalability, performance, and maintainability of systems.Collaborate across teams to integrate services and provide end-to-end value to users.Model business domains into efficient and clean data structures.Contribute to architectural designs and effectively communicate trade-offs.Team Lead ResponsibilitiesProvide coaching and mentorship to engineers for their technical and professional development.Oversee technical delivery for initiatives within a designated domain or project.Facilitate consistent planning, prioritization, and alignment of team efforts.
Location: Cape Town CBD (On-site)Shift: 2:00 PM – 12:00 AM SAST (Aligning with US Market)Basic Salary: Competitive & Market-RelatedAbout FundwellFundwell stands at the forefront of financial technology, transforming the landscape for US-based SMEs seeking efficient capital access and management. As we approach our ambitious goal of expanding to 200 seats in Cape Town, we invite dynamic Sales Team Leaders—who embody the spirit of 'Sales Athletes'—to join our mission. These leaders will set the pace, coach with precision, and cultivate an atmosphere of unwavering productivity.The Role: Lead by ExampleWe are in search of a proactive leader, not a typical desk manager. This pivotal role requires a Sales Trainer who can exemplify sales excellence firsthand. You will oversee, mentor, and manage the performance of a team of Business Development Representatives (BDRs) while retaining your own competitive edge in the sales arena.Your Key ResponsibilitiesOperational Leadership: Propel daily, weekly, and monthly productivity metrics for your team, accountable for the quantity of verified applications submitted.Hands-on Coaching: Facilitate daily team huddles and provide real-time call coaching, demonstrating effective techniques for engaging with US-based gatekeepers and objection handling.Metric Mastery: Track and report essential performance metrics including application volume, decline rates, approval ratios, and funded outcomes.Performance Management: Proactively identify underperformers and initiate corrective training methods or formal Performance Improvement Plans (PIPs), maintaining a balance of firmness and fairness.Personal Contribution: To lead effectively, you are expected to personally submit a minimum of 5 qualifying applications monthly, tracked independently from team targets.Quality & Compliance: Uphold Fundwell's ethical standards and communication protocols, ensuring a team decline rate below 60%.What We Are Looking ForProven Leadership: A minimum of 2 years’ experience in leading high-volume sales teams, preferably within the B2B, Finance, or US/UK markets.Trainer DNA: A strong background in Sales Training, with the capability to translate company objectives into actionable daily tasks and mentor others toward success.Command & Authority: You are a leader who engages confidently with US executives while holding your team accountable to high standards.Elite Communication: A flawless English accent, enabling effective coaching on US market nuances.Grit: The stamina to maintain high energy levels throughout a demanding 10-hour US-aligned shift.Compensation & Performance UpsideBase Salary: Market-related base salary, commensurate with experience.
impact.com
Join impact.com as a Quality Assurance Chapter LeadAt impact.com, we are redefining the landscape of commerce partnership marketing. Our innovative platform empowers businesses by facilitating the discovery, management, and scaling of partnerships throughout the customer journey. We cater to a diverse array of partners, including affiliates, influencers, content publishers, and brand advocates, enabling brands to foster authentic relationships that drive performance-based growth. With our award-winning solutions—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—we unify all types of partnerships into a seamless experience. With over 5,000 global brands like Walmart, Uber, and L’Oréal relying on our platform, we are committed to helping brands thrive through trusted recommendations. Your Impactful RoleAs the QA Chapter Lead, you will play a pivotal role in shaping our quality assurance strategies and practices, ensuring we consistently deliver exceptional software products. You will serve as a bridge between technical execution and leadership, guiding our QA engineers while collaborating closely with development, product, and DevOps teams to embed quality throughout the software development lifecycle.Your Responsibilities:Quality Strategy & ProcessDefine, monitor, and report on essential quality metrics (defect rates, test coverage, automation stability) to drive ongoing enhancements.Establish and uphold QA standards, methodologies, and best practices.Formulate test strategies for various testing types including functional, regression, integration, performance, and security testing.Integrate quality gates within CI/CD pipelines.Champion continuous improvement initiatives for QA processes and tools.Leadership & Team ManagementLead, mentor, and support QA engineers (both manual and automated), fostering a culture of excellence and collaboration.
About Us:Mama Money is an innovative fintech startup focused on empowering migrant workers in South Africa by facilitating affordable remittances to their home countries. Since our inception in 2015, we have been dedicated to providing secure financial services at fair prices to those in need.Our headquarters are situated in the vibrant city of Cape Town, South Africa. We are a diverse team of 150 professionals representing 19 different countries across Africa, Asia, the UK, and Europe.Our culture emphasizes the well-being of our employees and our commitment to making a positive impact in our communities. We embrace a "Just be lekker!" philosophy, fostering trust in our talented and diverse team to prioritize customer needs and execute tasks responsibly, free from excessive policies.Since 2015, we have garnered numerous accolades, expanded our network, and reached new milestones. Despite facing challenges, our focus remains steadfast on supporting our clients and enhancing their financial experiences.The Senior Training & QA Specialist will play a crucial role in ensuring that our Customer Support and Field Sales teams receive comprehensive training and quality assurance, fostering a culture of excellence and continuous improvement.
lulabet
As the Customer Support Team Leader at lulabet, you will play a crucial role in ensuring our customers receive exceptional support and guidance. You will lead a dedicated team, fostering a collaborative environment while implementing best practices to enhance customer satisfaction. This is an exciting opportunity for individuals passionate about customer service and team leadership.
Position OverviewThe Lead Qualification Specialist is an energetic and communication-focused inside sales expert dedicated to managing incoming leads and nurturing unqualified prospects towards achieving sales readiness. Acting as a crucial first touchpoint for potential customers, this position is vital in establishing a strong foundation for the buyer-seller relationship, emphasizing quality, efficiency, and an exceptional prospect experience. A core component of this role involves email nurturing: developing and executing multi-touch email campaigns that are both automated and personalized, leveraging marketing automation technology (MAT) to effectively engage leads at scale. The Specialist collaborates closely with the Senior Lead Qualification Manager, marketing, and sales teams to ensure leads are accurately qualified, seamlessly handed off, and that insights gained from outreach continually enhance the overall program.Key ResponsibilitiesLead Management & QualificationOversee and manage all incoming leads from marketing campaigns, website submissions, gated content, webinars, events, and various digital channels on a daily basis.Evaluate lead quality based on Ideal Customer Profile (ICP) criteria, behavioral signals, and engagement history; swiftly determine the next steps (sales hand-off, nurture enrollment, information requests, or disqualification).Engage promptly and professionally with leads needing further qualification, gathering adequate information for informed decision-making, while prioritizing speed and prospect experience.Conduct research on leads, especially for high-value accounts, to identify key contacts and buying signals, sharing findings with the sales team.Recognize trends in inbound activity (e.g., repeat visits, multiple contacts from a single organization) and communicate valuable insights to the Senior Manager and marketing teams.Maintain precise, real-time lead records and statuses in both CRM and MAT platforms.Achieve or surpass KPIs concerning lead response time, meetings scheduled, and lead-to-opportunity conversion rates.Email Nurturing & Marketing AutomationImplement email nurturing sequences tailored to advance unqualified leads towards qualification, utilizing MAT platforms (HubSpot, Marketo, or similar) for automated yet relevant message delivery.Customize outreach based on verticals, personas, campaigns, or intent stages to enhance engagement and conversion rates.Oversee and refine email sequences and templates; experiment with subject lines, messaging, and call-to-action strategies to optimize performance.
WNS Global Services
Join our dynamic team as an Inbound Operations Team Leader in Cape Town! In this pivotal role, you will oversee inbound operations, ensuring exceptional service delivery and efficiency. Your leadership will inspire your team to meet and exceed performance targets while fostering a collaborative work environment.
WNS Global Services
Join our dynamic team at WNS Global Services as a Night Shift Team Leader. In this pivotal role, you will oversee operations during the night shift, ensuring seamless workflow and high-quality performance from your team. Your leadership will drive success and foster a cohesive working environment.
WNS Global Services
Join our dynamic team at WNS Global Services as a Team Leader for our Outbound Operations in Cape Town. In this role, you will lead a dedicated team, driving performance and achieving targets in a fast-paced environment. Your leadership will inspire your team to deliver exceptional service and meet key business objectives.
About KeenAt Keen, we go beyond mere service delivery — we immerse ourselves at the core of our clients' operations. Specializing in digital marketing, creative solutions, and customer experience, we engineer bold, high-performance digital interactions for renowned global brands.Keen empowers some of the most dynamic U.S. and international brands to scale efficiently by embedding dedicated teams that yield results across marketing, creative, customer experience, and sales.We are not a traditional BPO; we are your growth partner — and that’s where you come in.About the RoleWe are seeking a Senior Customer Service Team Leader to lead a frontline team for a global client within the POS (point of sale) technology and delivery sector. You will oversee a team of 12–15 agents, ensuring they provide consistent, high-quality service to restaurant partners, food vendors, and merchants across the U.S.This leadership role is hands-on and is perfect for someone with industry experience in food delivery platforms, POS systems, or vendor technology. You should be adept at managing complex technical escalations, leading by example, and mentoring your team toward excellence in a fast-paced, high-pressure support environment.What You’ll Do Manage, coach, and motivate a team of 12–15 Customer Service Agents Monitor and enhance team performance, focusing on SLAs, CSAT, QA, and productivity Act as the escalation point for intricate technical issues, customer churn risks, and high-impact cases Assist agents with real-time troubleshooting, including POS errors, order failures, hardware disconnects, and integration bugs Conduct regular one-on-ones, QA reviews, and coaching sessions to facilitate agent development Collaborate with internal teams and platform partners (e.g., UberEats, Rappi, DoorDash) to address systemic or integration-related challenges Lead daily stand-ups, manage queue health, and ensure shift coverage and accountability Work with operations, workforce management, QA, and training teams to foster a high-performing unit Track key metrics and provide insights to enhance support workflows Contribute to onboarding and training of new team members, especially in platform-specific tools and processes
Standard Bank Group
Standard Bank Group seeks a Universal Banking Team Leader based in Cape Town. The position centers on guiding a team of banking professionals, ensuring strong performance and reliable service throughout universal banking operations. Key responsibilities Lead and support a team to achieve business targets and maintain high service standards. Implement strategic initiatives that align with the bank’s broader objectives. Manage client relationships and work to strengthen them over time. Encourage a culture of excellence by supporting team growth and holding team members accountable. Role impact Effective leadership in this role helps the team reach performance goals and raises customer satisfaction. This work directly supports the bank’s success in the universal banking sector.
QuickTeam
Company OverviewAt QuickTeam, we empower businesses with exceptional virtual employees, including dedicated assistants, friendly receptionists, and efficient support staff. Our mission is to enhance operational productivity and allow organizations to concentrate on their core objectives by providing reliable support services. By joining the QuickTeam family, you play a pivotal role in driving business success while enjoying a collaborative and supportive work environment that fosters long-term growth and professional development.Position OverviewWe are currently seeking a Technical Support Specialist for a full-time remote role. In this position, you will tackle technical challenges, troubleshoot issues, and strive to ensure outstanding customer satisfaction. Your responsibilities will include resolving support tickets, analyzing technical problems, and delivering effective solutions while maintaining clear and concise communication with our customers.
Digital Virgo
As an IT Technical Project Manager at Digital Virgo, you will spearhead local and regional integrations with telecom operators and merchants. Your responsibilities will include validating flows and APIs, coordinating technical setups, ensuring comprehensive test coverage, and delivering essential operational documentation. This role requires exceptional communication skills and the ability to work autonomously with partners, including building local trust, navigating cultural differences, and addressing issues either in person or via phone when necessary.
Egis Group
Egis Group is seeking a Technical Interior Designer based in Cape Town. This role centers on shaping interior spaces that combine practical use, creative vision, and strong visual impact. Collaboration is key, with ongoing work alongside architects and clients to turn concepts into workable designs. What you will do Develop interior design concepts and detailed plans in partnership with architects and clients Make sure all designs meet safety regulations and quality benchmarks Apply technical skills to deliver spaces that are both inventive and functional
WNS Global Services
We are seeking a dynamic and motivated Team Leader to oversee our Outbound Operations team in Cape Town. In this pivotal role, you will be responsible for driving team performance, enhancing customer satisfaction, and achieving operational goals. You will lead by example, providing guidance and support to your team, and fostering an environment of collaboration and high performance.
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