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Technical Support Technician - Remote (EU)

ThermalWorks LLCEU (Remote) Spain preferred.
Remote Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who possess the following skills and qualifications:Proven experience in technical support or related fields. Strong analytical and problem-solving skills. Ability to communicate effectively with customers and team members. Familiarity with cooling systems and HVAC principles is a plus. Ability to work flexible hours as needed to support different time zones.

About the job

Join ThermalWorks LLC as a Technical Support Technician and be part of a dynamic team dedicated to enhancing customer experience across Europe. You will work closely with the Director of Service, acting as the frontline support for our Technical Service organization. Your responsibilities will include providing timely responses to alarms and inquiries, validating system statuses, and ensuring high-quality data capture during operational events. Additionally, you'll address EU customer experience needs, facilitating seamless service across time zones.

The ideal candidate will thrive in a fast-paced environment, demonstrating agility, professionalism, and trustworthiness when handling confidential information. You should be capable of working independently while also collaborating effectively with team members.

At ThermalWorks, we are committed to revolutionizing cooling solutions for data centers and commercial buildings, significantly reducing energy consumption and costs. Our sustainable innovations are at the forefront of the industry, and we seek individuals who are not only skilled but passionate about making a positive impact on the planet.

If you are ready to be a part of our journey towards sustainable change, we encourage you to apply!

About ThermalWorks LLC

ThermalWorks LLC is a leader in developing integrated cooling systems that optimize energy efficiency and reduce water consumption in commercial applications. We are part of a collaborative network of 'inspired infrastructure' companies under Endeavour Energy, LLC, committed to providing innovative solutions that improve environmental sustainability. Our team is made up of diverse, passionate individuals who share a collective goal of driving impactful change.

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