Technical Writer

At Thought Machine, we are on a mission to revolutionize the banking industry by eliminating outdated technology. We've developed cutting-edge core and payment technologies that operate seamlessly in the cloud. Our ambitious goals demand exceptional talent working collaboratively to create innovative solutions.

Having expanded rapidly, our team now boasts over 550 professionals across London, New York, Singapore, Sydney, and our newly launched Engineering Hub in Lisbon. With over £500 million raised in funding from esteemed investors such as Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, and Standard Chartered Ventures, we are well-positioned for continued growth.

We pride ourselves on fostering a vibrant workplace culture that not only drives exceptional results but also embraces enjoyment in the process. Recognized for our outstanding work environment, we have received accolades from Sifted magazine for having one of the highest Glassdoor ratings among UK fintech companies and offer one of the most generous employee share packages in the industry. Thought Machine has been honored as one of the world’s most innovative fintechs by Global Finance Magazine and recognized by the Financial Times as one of Europe’s fastest-growing companies for two consecutive years, earning the title of a UK Best Employer for 2026.

As a Technical Writer at Thought Machine, you will play a pivotal role in enhancing our technical documentation and educational materials. We are seeking an individual who goes beyond merely documenting features, striving to empower our users to fully master our products. You will create a cohesive learning pathway, ensuring that technical documentation and educational resources complement each other effectively, enabling engineers to get started quickly.

Key Responsibilities:

• Design structured courses and tutorials that guide users from their initial API call to a fully operational implementation.
• Develop and maintain developer-focused documentation that acts as the definitive source for our products.
• Collaborate closely with software engineers, product managers, and client-facing teams to gather insights, identify user challenges, and ensure our content remains current and accurate.
• Utilize user feedback to refine and enhance our documentation site into a premier resource.
• Assist in refining our style guides and uphold our