Allwyn North America logoAllwyn North America logo

Tele-Sales Lead

Allwyn North AmericaSpringfield, Illinois, United States
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Manager

Qualifications

Strong cross-functional collaboration skills with business, support, and product teamsProven ability to implement and share best practices with peersExperience in coaching, inspiring, and motivating a sales teamProficient in sales training, employee development, and performance managementAbility to monitor and assist call center agents, ensuring adherence to company policiesSkilled in customer service and managing challenging customer situationsEffective communication skills, both verbal and writtenCompetence in utilizing CRM systems for communication and customer managementExperience in forecasting and workforce management

About the job

This Tele-Sales Lead position is based in Springfield, Illinois. The role centers on developing and managing the retailer contact center and distribution operations for Allwyn North America, supporting the Illinois Lottery.

Role overview

The Tele-Sales Lead takes ownership of contact center and distribution processes. The focus is on launching and coordinating programs and procedures that improve how retail partners execute lottery sales and operations. Attention to detail and the ability to identify and implement best practices are key, as these efforts directly influence the customer experience and help reinforce the Illinois Lottery brand.

Team context

This role works within the Retail Sales team, which supports more than 7,000 retailers across Illinois. The team aims to enhance the in-store experience by providing strong sales support, introducing new products, and aligning with media advertising. Their work helps drive sales and keeps the Illinois Lottery brand trusted by players and communities.

What you will do

  • Develop and manage the retailer contact center and distribution operations
  • Launch and coordinate programs to improve retail execution
  • Identify and implement best practices for customer experience
  • Support efforts to strengthen the Illinois Lottery brand

About Allwyn North America

Allwyn is a trusted leader in the global lottery sector, with a strong presence in countries such as Austria, the Czech Republic, Greece, Cyprus, Italy, the UK, and the US. We focus on driving positive societal impacts through lotteries, fostering innovation and safety within the gaming industry.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.