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Telesales Retention Specialist - Ontario

ComeOn GroupRemote — Ontario, Canada
Remote Full-time

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Experience Level

Experience

Qualifications

You are a strong candidate for this role if you possess:Native-level proficiency in both written and spoken English. Exceptional problem-solving skills and a customer-first attitude. A sales-oriented mindset complemented by strong analytical and data-driven abilities. A passion for sports, casino, live casino, or gaming experiences. Comprehensive knowledge of Ontario and US sports, including major local and national leagues such as NHL, NBA, CFL, NFL, and MLB. Previous experience in the gaming industry is a plus, but not mandatory.

About the job

As a Telesales Retention Specialist at ComeOn Group, you will play a vital role in fostering exceptional relationships with our Ontario-based VIP customers. Reporting directly to the Team Leader, your primary focus will be to enhance the experience of our High Value clients through proactive outreach and customer engagement strategies. You will be an integral part of the Account Management Team, dedicated to ensuring customer satisfaction while adhering to Safer Gambling and regulatory standards.

Key Responsibilities:

  • Develop and nurture strong relationships with high-value customers.
  • Efficiently resolve customer issues by collaborating with CX and other departments.
  • Drive customer reactivation and retention initiatives for the Ontario market.
  • Contribute to strategic planning by representing customer feedback and advocating for a player-centric experience.
  • Engage with customers via phone, email, and chat to alleviate challenges, promote safer gambling tools, meet AML requirements, and gather valuable insights.
  • Provide detailed reporting on customer activity at individual, brand, and market levels.
  • Monitor customer behaviors to identify opportunities for enhancing their experience.
  • Design and implement exciting campaigns to maintain competitiveness and ensure fair rewards.

About ComeOn Group

ComeOn Group is a dynamic and innovative player in the online gaming industry, dedicated to providing exceptional entertainment experiences while prioritizing customer safety and regulatory compliance. We embrace diversity and are committed to fostering an inclusive workplace where every individual can thrive. To learn more about our culture and values, visit our website or explore our social media channels.

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