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Tenant Experience Coordinator

CP GroupAtlanta
On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess strong interpersonal and communication skills, a solid understanding of customer service principles, and the ability to manage multiple tasks effectively. A proactive approach to problem-solving and a passion for enhancing tenant experiences are essential. Familiarity with community engagement and event planning is a plus.

About the job

About Us

CP Group is a premier commercial real estate and management firm that has been at the forefront of the industry since 1986. We are recognized as the largest office landlord in Florida, the leading private commercial property owner in Atlanta, and rank among the top 25 office landlords in the United States. Our extensive experience and market insights empower us to create exceptional opportunities for our investors in some of the most dynamic markets across the region. With our headquarters in Boca Raton, Florida, we operate corporate and regional offices in key cities including Atlanta, Dallas, Denver, Jacksonville, Miami, and Washington DC.

Position Summary:

The Tenant Experience Coordinator serves as the primary liaison between tenants and key external vendors, ensuring the successful execution of diverse initiatives such as amenities, tenant events, vendor outreach, and civic partnerships.

Key Responsibilities:

Customer Service and Communication

  • Act as the primary contact between the Property Management team and tenants.
  • Lead communications among tenants, vendors, management, and community representatives.
  • Gather personalized tenant information for events like birthdays and anniversaries; manage appreciation gifts and recognition initiatives.
  • Prepare and distribute Welcome Packages for new tenants, including a welcome gift and tenant handbook.
  • Provide regular updates to tenants about upcoming events and activities.
  • Collaborate with local businesses to create discount programs for tenants.
  • Share flyers and communications about tenant activities and events.
  • Welcome tenants daily from 8 AM to 9 AM as they enter the building.
  • Ensure that the amenity guide/brochure is current, easily accessible on the property website, and available in print at the tenant experience desk.
  • Facilitate annual meetings with individual tenants to gather feedback and suggestions for enhancing their experience.
  • Maintain an accurate tenant contact list through an annual contact form distribution.
  • Support the company’s Director of ESG in promoting health and wellness initiatives at the property level.
  • Identify community outreach opportunities for tenant engagement.

About CP Group

CP Group is a dynamic and innovative leader in the commercial real estate sector, with a proven track record of success over the past several decades. We are committed to providing exceptional service and creating value in our properties while fostering strong relationships with our tenants and the communities we serve.

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