About the role
RXR Realty, headquartered in New York, operates a comprehensive platform with over 450 professionals dedicated to real estate investment management. Our expertise spans a wide range of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. We actively invest in real estate credit, rental housing, commercial properties, and property technology through strategic value-added and opportunistic investment strategies.
Job Summary:
The Tenant Services Coordinator serves as the frontline representative for RXR Realty, tasked with efficiently managing tenant service requests. This role involves accurately communicating tenant needs to Property Managers and Maintenance Personnel, ensuring all actions align with RXR’s core values and the building's business plan.
Responsibilities:
- Tenant Hospitality:
- Exhibit exceptional customer service and communication skills, prioritizing tenant satisfaction and demonstrating a commitment to fulfilling service requests.
- Develop a comprehensive understanding of the building and its amenities.
- Maintain a welcoming demeanor and strong interpersonal skills.
- Administrative Duties:
- Draft memos, letters, and welcome packages for tenants and vendors as necessary.
- Manage insurance documentation for tenant move-ins/outs, creating and updating spreadsheets for quick reference.
- Keep the tenant directory and building permits, inspections, and emergency vendor lists current.
- Coordinate vendor access to tenant spaces.
- Financial Responsibilities:
- Process invoices, monitor purchase orders, and update monthly accruals.
- Assist in the preparation of monthly financial variance reports, accruals, and budgets.
- Monitor building and tenant utilities for accurate billing and asset reporting.
