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Tier 2 IT Support Technician

IntellidyneWashington, DC (ONSITE)New
On-site Full-time $70K/yr - $75K/yr

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Experience Level

Experience

Qualifications

Qualifications:Associate’s degree in IT or a closely related field. A minimum of 4 years of experience providing deskside support, specifically for executive VP/VIP levels and their assistants. Must possess a Secret clearance. Current certifications such as MCP, CompTIA A+, or HDI-CSR are required. Proficient in Microsoft Management Console tools including Active Directory (AD) for users and computers, Terminal services, VPN technologies like ZScaler, and Windows OS Imaging tools. Self-motivated with a strong desire to learn and improve technology skills and business processes. Experience troubleshooting and configuring OneDrive/Azure/Office 365/MS Teams/SharePoint, vendor-agnostic VPNs, print services, Bomgar/Beyond Trust, BitLocker, and ServiceNow. Excellent verbal and written communication skills. Professionally organized and presentable. Attention to detail and ability to multi-task effectively. Capable of working independently and collaboratively with minimal supervision.

About the job

Join Our Team as a Tier 2 IT Support Technician!

Intellidyne is seeking a dedicated IT Support Technician to provide exceptional deskside support at our Washington, DC location. In this role, you will work closely with executive-level staff, ensuring their technology needs are met with efficiency and professionalism.

Job Responsibilities:

  • Offer 2nd level escalation support to the Tier 1 Help Desk.
  • Deliver remote and onsite troubleshooting for hardware and software issues.
  • Resolve Call Center Tech Support tickets while providing deskside assistance to onsite customers.
  • Install, monitor, troubleshoot, replace, and support various software solutions beyond MS Office.

About Intellidyne

About Intellidyne:Intellidyne is a leading provider of IT solutions, dedicated to delivering superior technical support and services to clients across various sectors. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

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