About the job
Are you ready to leverage your technical expertise in an organization that prioritizes knowledge, teamwork, and cybersecurity? As a Tier 2 NOC Engineer at Pinewood, you will be the key specialist ensuring that customer environments remain secure, stable, and accessible. You will work with leading Fortinet technologies and contribute to enhancing digital security in today's crucial landscape.
About Us
Pinewood has been a prominent player in the cybersecurity field for over 30 years. Based in Delft, we assist organizations in safeguarding against digital threats. We blend technical expertise with a relaxed culture that emphasizes collaboration, enjoyment, and craftsmanship. You will have the opportunity to grow, contribute ideas, and take ownership of your work.
Your Role
In the capacity of a Tier 2 NOC Engineer, you will monitor customer environments, resolve incidents, and address more complex technical queries. You will collaborate closely with fellow engineers and vendors to ensure our services operate smoothly.
Your Responsibilities Include:
Diagnosing and resolving complex incidents
Managing FortiGate devices and Fortinet products like FortiAnalyzer and FortiManager
Preparing and implementing significant changes
Monitoring and optimizing managed systems
Handling escalations
Documenting changes, configurations, and incidents
Maintaining communication with vendors for support or additional analysis
Identifying opportunities for improvement
Participating in the 24/7 on-call rotation
Writing internal knowledge articles
Your Impact
Your contributions will ensure customer environments are available and secure. You will provide stability, clarity, and effective resolution of technical challenges, directly enhancing the quality of our services.
The Team
You will join a diverse team of engineers with various specializations. The atmosphere is open, approachable, and focused on collaboration. During your first six months, you will primarily work in the office to assimilate into our environment.
What Makes Pinewood Unique?
Our strength lies in our people. We are an organization that values every individual's contributions, where colleagues support each other, and where learning and improvement are integral. You will have the freedom to develop personally and suggest ideas that enhance our services.
