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Trader Support Specialist - EMEA

TradeifyWorldwide
Remote Full-time

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Act as the primary contact for Tradeify traders and clients, managing interactions from initiation to resolution through various support channels, including live chat, email, and Discord. Effectively identify, evaluate, and resolve a diverse range of inquiries, from general account questions to complex technical and operational issues related to trading platforms, data feeds, and execution processes. Utilize technical skills to master trading platforms, internal tools, and proprietary systems, ensuring continuous product knowledge through ongoing education. Proficiently troubleshoot incoming inquiries, assess their urgency, and escalate to relevant internal teams such as Compliance, Operations, and Technology as needed, ensuring timely resolution and thorough follow-up. Deliver exemplary trader interactions, using empathy and expertise to provide outstanding customer care. Contribute to the enhancement of Tradeify’s trader-focused Learning Center and internal knowledge bases to foster self-service capabilities for traders. Support team objectives by prioritizing customer satisfaction and contributing to overall team performance.

About the job

Join us at Tradeify, an innovative proprietary trading firm that excels in multi-asset trading with advanced, data-driven strategies and state-of-the-art technology. We collaborate with industry leaders like NinjaTrader and Tradovate to deliver a premier trading experience for our traders. Our mission is to empower exceptional traders by providing significant capital, advanced technology, and dedicated support, enabling them to excel in the intricacies of global financial markets.

We foster a culture of quantitative analysis, meticulous risk management, and continuous learning. As we embark on an exciting growth journey, we are on the lookout for talented Trader Support Specialists to assist our proprietary traders during EMEA (Europe, Middle East, and Africa) time zones.

About Tradeify

Tradeify is not just a proprietary trading firm; we are a dynamic force in the trading world, committed to empowering our traders through cutting-edge technology and substantial capital. Our partnerships with top-tier platforms ensure our traders receive the best tools and support necessary to succeed in the competitive landscape of global financial markets.

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