Transactional Quality Manager - Deputy / Group Manager

WNS Global ServicesQuezon City

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Manager

Qualifications

Proven experience in quality management, preferably in a transactional environment. Strong analytical and problem-solving skills. Excellent communication and leadership abilities. Ability to work collaboratively in a fast-paced, team-oriented environment. Relevant certifications in quality management are a plus.

About the job

WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards.

What You Will Do

Oversee quality assurance processes for transactional operations
Work with cross-functional teams to identify areas for improvement
Develop and implement strategies to boost performance and customer satisfaction
Ensure services consistently meet established quality benchmarks

Location

Quezon City

About WNS Global Services

WNS Global Services is a leading provider of business process management services. We combine deep domain knowledge with technology and analytics to deliver exceptional outcomes for our clients. Join us to be part of a vibrant culture that fosters innovation and professional growth.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 42 Jobs

Search for Mice Manager

42 results

Select all on this page (20)

Apply

MICE Manager

Accor Hotels

Full-time|On-site|Quezon City

Join Accor Hotels as a MICE Manager, where you will lead our Meetings, Incentives, Conferences, and Exhibitions initiatives. Your expertise will help create unforgettable experiences for our clients and establish lasting relationships within the industry.

Apr 1, 2026

Apply

Security Manager

RHG

Full-time|On-site|Quezon City

We are seeking a dedicated and experienced Security Manager to join our team at RHG. The ideal candidate will be responsible for overseeing and implementing security protocols and ensuring the safety of personnel and assets. This role requires strong leadership skills, attention to detail, and the ability to respond effectively to security incidents.The Security Manager will work closely with other departments to develop and enforce security policies while maintaining compliance with local regulations. If you are passionate about security management and have a track record of successful security operations, we want to hear from you!

Apr 13, 2026

Apply

Managing Editor - Philippines

gpc2

Full-time|On-site|Quezon City

Join our dynamic team as a Managing Editor, where you will oversee a talented group of editors and our studio team to create compelling content for our clients. You will play a pivotal role in defining the content calendar for upcoming projects and managing our WordPress-based newsroom model. Your responsibilities will include:Leading the production of high-quality written content and engaging videos on a monthly basis.Planning and coordinating article production while ensuring that all imagery meets our quality standards.Acting as the primary liaison with clients, attending meetings, and managing day-to-day interactions.Ensuring production deadlines are met for our Indonesian food website.Writing SEO-optimized articles and producing engaging recipe and tasting videos in collaboration with clients.Organizing internal processes between teams and freelancers to streamline operations.Collaborating with the GPC team on project design, including site sessions, category alignment, SEO guidelines, and content execution.Implementing and evaluating content strategies to meet market targets and KPIs.Maintaining brand integrity by upholding the highest quality standards in all content.Working closely with the studio team to ensure photoshoots align with client requirements.

Jan 26, 2022

Apply

Operations Manager

Global Medical Virtual Assistants

Full-time|$1.8K/yr - $1.8K/yr|Remote|Remote — Quezon City, Metro Manila, Philippines

The Operations Manager plays a crucial role in guaranteeing exceptional service delivery to our clients by effectively leveraging strategies and resources. This position demands a strategic thinker who can utilize an array of tools to plan, analyze, and oversee departmental performance to foster growth and development.Key Responsibilities:Cultivating a company culture that promotes high performance and employee morale.Developing and leading high-performing teams through comprehensive coaching and support.Implementing and ensuring adherence to internal processes through quality control and KPI monitoring.Training and supporting team members to effectively engage in the operations planning process.Strategically planning and executing initiatives aimed at achieving growth through customer-centric collaboration, enhancing revenue through targeted business strategies.Creating and managing projects aligned with the vision of the CEO and executive team.Facilitating cross-functional collaboration across all business areas.

Feb 25, 2026

Apply

Transactional Quality Manager - Deputy / Group Manager

WNS Global Services

Full-time|On-site|Quezon City

Role Overview WNS Global Services is hiring a Transactional Quality Manager - Deputy / Group Manager based in Quezon City. This position leads quality assurance for transactional services, focusing on maintaining and improving service standards. What You Will Do Oversee quality assurance processes for transactional operations Work with cross-functional teams to identify areas for improvement Develop and implement strategies to boost performance and customer satisfaction Ensure services consistently meet established quality benchmarks Location Quezon City

Apr 14, 2026

Apply

Senior Group Manager - Operations

WNS Global Services

Full-time|On-site|Quezon City

Join WNS Global Services as a Senior Group Manager - Operations and lead innovative operational strategies that drive efficiency and growth.In this pivotal role, you will oversee a team of managers and ensure operational excellence across various departments. Your expertise will be crucial in developing processes that enhance productivity and customer satisfaction.

Apr 9, 2026

Apply

Key Account Manager - Food & Beverages

Fredley Group of Companies

Full-time|On-site|Quezon City

Join the Fredley Group of Companies as a Key Account Manager in the Food & Beverages sector! In this pivotal role, you will build and maintain strong relationships with our key clients, driving sales growth and ensuring customer satisfaction. You will be responsible for identifying new business opportunities, developing account strategies, and collaborating with cross-functional teams to achieve our business goals.

Apr 13, 2026

Apply

Client Services Manager - Remote Opportunity

Global Medical Virtual Assistants

Full-time|$1.6K/yr - $1.6K/yr|Remote|Remote — Quezon City, National Capital Region, Philippines

As a Client Services Manager at Global Medical Virtual Assistants, you will lead and inspire a dedicated team of virtual assistants. Your primary responsibility will be to align the performance of our virtual assistants with the expectations of our esteemed clients, ensuring satisfaction and operational excellence.Key Responsibilities:Overseeing daily operations, planning, and problem-solving for Medical Client-VA teams to achieve client-set targets.Collaborating with clients to develop task lists aimed at enhancing productivity and profitability for their businesses and Client-VA relationships.Assisting clients in expanding their businesses by leveraging the diverse services offered by Global Medical.Managing relationships between Medical Clients and their virtual assistants, addressing needs, and ensuring high-quality service delivery.Proactively mitigating concerns, anticipating growth, identifying trends, and handling escalations and negotiations as needed.

Nov 11, 2024

Apply

Operations Manager at tasq-work | Quezon City

tasq-work

Full-time|On-site|Quezon City, Metro Manila, Philippines

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday-Friday; 8pm - 5am or 11pm - 8am (final schedule to be discussed with the Hiring Manager); Fixed weekends offEssential Requirements:Minimum of 2 years of relevant experienceProven ability to manage multiple teams simultaneously, including compliance and performance oversightFamiliarity with technology productsExperience in the BPO industry, specifically with B2B clients in the US marketExceptional English communication skillsCollege education with Transcript of Records (TOR)Key Responsibilities:Oversee daily operations across Product, Project, IT, and Accounting teams to ensure optimal performance in alignment with organizational objectives.Assess operational processes to identify areas for growth and lead cross-functional projects to ensure timely completion.Collaborate with IT and Accounting departments to enhance systems and maintain financial accuracy.Create and implement operational policies, manage resources and timelines, and encourage continuous improvement initiatives.Promote effective communication and teamwork to build a cohesive, high-achieving organization.

Apr 1, 2026

Apply

Store Manager at Kenangan Coffee | Quezon City

Fredley Group of Companies

Full-time|On-site|Quezon City

Role Overview Kenangan Coffee, part of the Fredley Group of Companies, is hiring a Store Manager for its Quezon City location. This role leads the store team and keeps daily operations running smoothly. Main Responsibilities Oversee daily store operations Support and guide team members Maintain high standards for customer service Work to achieve sales targets and support business growth What Success Looks Like Customers leave satisfied and eager to return The team works together efficiently and positively Sales goals are met or exceeded This position is based in Quezon City.

Apr 15, 2026

Apply

Senior Group Manager - Transactional Quality

WNS Global Services

Full-time|On-site|Quezon City

Role overview The Senior Group Manager - Transactional Quality at WNS Global Services will play a key role in driving quality across transactional operations in Quezon City. This leader will shape and guide quality initiatives, maintain compliance with industry standards, and influence best practices within multiple teams. Responsibilities Oversee and refine quality measures for transactional processes, ensuring consistency and accuracy. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Monitor key performance metrics to confirm that high standards are consistently achieved. Support compliance activities and ensure alignment with industry requirements. Drive quality initiatives that help deliver strong results for clients.

Apr 21, 2026

Apply

Franchise Relations Manager

Fredley Group of Companies

Full-time|On-site|Quezon City

Key Responsibilities:Oversee and optimize daily departmental operations.Drive franchising and business development strategies.Evaluate and report on the success of franchising campaigns.Collect and analyze business metrics, creating comprehensive reports for senior management.Collaborate with executive leadership, marketing teams, and department heads to formulate franchising strategies for our brands.Identify and assess new market opportunities and potential franchise locations.Ensure franchise compliance with brand standards, operational procedures, and promotional guidelines.Perform additional tasks as assigned.

May 4, 2026

Apply

Senior Program Manager | Onsite in Quezon City

tasq-work

Full-time|On-site|Quezon City, Metro Manila, Philippines

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM - 3 PM; Fixed weekends off

Apr 1, 2026

Apply

Account Manager (PR/Advertising)

Manila Recruitment

Full-time|On-site|Quezon City, Metro Manila, Philippines

Join a dynamic and rapidly expanding creative agency as an Account Manager. This role offers the chance to foster client relationships and spearhead impactful campaigns spanning events, branding, and content creation.Company Overview:Our client is a vibrant creative agency dedicated to crafting compelling success narratives. They are passionate about innovative ideas and campaigns that achieve results. With a focus on public relations, they aim to build brands from the ground up through a strategic, hands-on approach—no shortcuts here! Role Summary:We are searching for a commercially savvy Account Manager to enhance client relationships and drive transformative campaigns in PR, events, and brand activations. This position transcends basic client servicing; you will take ownership of accounts, ensuring projects are not only creatively exceptional but also financially sound and growth-oriented. Key Responsibilities:1. Client Leadership & Relationship ManagementAct as the primary liaison for assigned accounts.Establish strong, enduring client partnerships founded on trust and transparency.Lead client meetings, presentations, and essential communications.Manage escalations adeptly and maintain the agency's professional integrity.2. Strategic Direction & Campaign ManagementConvert client briefs into clear strategic directives for internal teams.Align project teams on goals, deliverables, and priorities.Guarantee campaigns meet high creative and operational standards.Oversee timelines and significant project milestones.Ensure client briefs are transformed into cohesive internal plans for all stakeholders.Proactively track project progress (timeline, budget, deliverables) and identify potential risks or delays.Simultaneously manage visibility across multiple projects (typically 4–6 accounts depending on complexity). 3. Account Growth & Revenue DevelopmentSeek upselling and cross-selling opportunities.Proactively suggest campaign extensions and innovative initiatives.Maintain visibility of potential opportunities within accounts.Contribute to new business endeavors as required.Explore new business avenues through networking, industry events, and exposure (a plus).

Mar 18, 2026

Apply

Franchise Relations Manager

Fredley Group of Companies

Full-time|On-site|Quezon City

The Franchise Relations Manager at Fredley Group of Companies plays a key role in supporting franchise partners throughout the organization. Based in Quezon City, this position centers on fostering strong, ongoing relationships with franchisees and ensuring their needs are addressed promptly. Main responsibilities Keep communication lines open with franchisees to share updates and respond to questions Offer day-to-day operational support and address partner concerns as they arise Track compliance with company policies and encourage adherence to established standards Contribute to the creation and revision of training materials for franchisees Assist in resolving issues related to franchise operations Location This role is based on-site in Quezon City.

Apr 27, 2026

Apply

Deputy Manager - Process Train

WNS Global Services

Full-time|On-site|Quezon City

Join our dynamic team as a Deputy Manager - Process Train at WNS Global Services. In this pivotal role, you will oversee and optimize operations, ensuring efficiency and excellence in our process management. You will collaborate with cross-functional teams to drive improvements and foster a culture of continuous enhancement.

Mar 5, 2026

Apply

Transformational Quality Manager (Six Sigma, Blackbelt) - Deputy / Group Manager

WNS Global Services

Full-time|On-site|Quezon City

Join our dynamic team at WNS Global Services as a Transformational Quality Manager. In this pivotal role, you will oversee quality management initiatives, leading a team focused on Six Sigma methodologies and operational excellence. Your expertise will drive process improvements and enhance service delivery across the organization.

May 5, 2023

Apply

Senior Group Manager - Operations

WNS Global Services

Full-time|On-site|Quezon City

Role Overview WNS Global Services is hiring a Senior Group Manager - Operations for its Quezon City location. This leader will guide the operations team, shape operational strategies, and focus on efficiency gains. The position plays a key part in delivering high-quality service to clients and building a culture centered on excellence and ongoing improvement.

Apr 15, 2026

Apply

Franchise Relations Manager

Fredley Group of Companies

Full-time|On-site|Quezon City

Join the Fredley Group of Companies as a Franchise Relations Manager, where you will play a vital role in fostering strong relationships with our franchise partners. As a key player in our team, you will be responsible for ensuring franchisee satisfaction, facilitating communication, and supporting their growth and success.

Apr 13, 2026

Apply

Supply Chain Manager (English Speaker) | Onsite | Quezon City

tasq-work

Full-time|On-site|Quezon City, Metro Manila, Philippines

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM to 3 PM; Fixed weekends offEssential Qualifications:Minimum of 7 years of extensive experience in supply chain managementAt least 3 years of experience in a supervisory roleExceptional English communication skillsCollege-level education with a Transcript of Records (TOR)Key Responsibilities:Leadership & Organizational DevelopmentMotivate and lead the Philippine Supply Chain team by establishing clear roles, responsibilities, and KPIs, while fostering a culture of accountability and high performance.Operational Excellence & ExecutionManage all aspects of the supply chain operations, strategically optimizing inventory to prevent stockouts and enhance workflow efficiency.Strategic Planning & Risk ManagementDevelop and implement innovative supply chain strategies that align with corporate objectives, while actively identifying and mitigating risks to ensure a steady supply.Cross-Functional & US Team CollaborationAct as the main point of contact for US teams in the Philippines, ensuring clear and timely communication regarding operations, risks, and strategic initiatives.Collaborate closely with Sales, Finance, and Production teams to align supply chain operations and effectively address cross-departmental challenges.Supplier & Vendor ManagementEnhance supplier performance by continually assessing quality, delivery, cost, and resilience standards in collaboration with teams in the US and China, ensuring high vendor reliability.

Apr 1, 2026

Create account — see all 42 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.