Travel Support Agent

Indie CampersManila, Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess exceptional communication skills, a customer-centric mindset, and a proactive approach to problem-solving. Previous experience in customer support or service-related fields is preferred. A strong ability to work under pressure and manage multiple inquiries is essential. Familiarity with CRM systems and a passion for travel are advantageous.

About the job

ABOUT US

At Indie Campers, we are redefining the campervan rental experience with our innovative digital marketplace. Our mission is to make road trips accessible to everyone, providing high-quality adventure opportunities at competitive prices. Over one million nights booked and 300,000 travelers from 169 countries have experienced our exceptional service.

We offer a diverse range of road trip options, including short-term RV rentals and long-term campervan subscriptions, alongside opportunities to purchase our vehicles. With a strong technological foundation, we are tackling exciting challenges that require motivated individuals to join us on this journey.

THE ROLE

As a Travel Support Agent, you will be instrumental in crafting a seamless customer experience prior to their journey. You will support intricate customer inquiries across our global operations.

Your expertise will ensure inquiries about rentals, booking modifications, documentation, and pre-departure concerns are handled promptly and accurately, all while maintaining a strong customer-first approach. This role encompasses operational excellence, problem-solving, and ownership of complex cases, contributing significantly to customer satisfaction and business success.

WHAT WILL YOU WORK ON?

Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services through various communication channels. Provide precise pre-trip support, handle booking alterations, special requests, and navigate sensitive customer situations with professionalism. Document all interactions within CRM systems.
Operational Excellence: Deliver assistance in alignment with company SOPs and quality standards. Achieve KPIs related to response and resolution times, quality metrics, and customer satisfaction targets. Ensure high accuracy in administrative tasks while collaborating with various teams to facilitate smooth customer experiences.

About Indie Campers

Indie Campers is a leading campervan marketplace that aims to make road trips accessible for everyone. With our digital-first approach, we ensure a high-quality booking experience at affordable rates, welcoming travelers from around the world to enjoy unforgettable adventures.

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Mar 1, 2026

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