Travel Support Consultant - Join Our Team in London

DuffelLondon

On-site Full-time

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What We're Looking For:Ability to work UK business hours with some flexibility in shift patterns. Experience in roles such as Travel Advisor, Travel Agent, Travel Consultant, or similar is highly desirable.

About the job

Are you passionate about transforming the travel experience? Join Duffel as a Travel Support Consultant and help us revolutionize the way people travel.

In this role, you will work UK business hours, with a degree of flexibility in your shift patterns. Your mission will be to assist travelers with their booking queries, ensuring exceptional service whether it’s through voluntary changes requested by passengers or involuntary changes from airlines.

Travel opens up a world of possibilities, from visiting loved ones to embarking on new adventures or attending important business meetings. At Duffel, we recognize the challenges travelers face and are committed to making travel seamless and enjoyable.

Having been part of the Y Combinator S18 cohort and supported by notable investors like Benchmark and Index Ventures, Duffel is at the forefront of transforming travel infrastructure. Join us on our mission to simplify travel systems and create tools that will make future travel effortless.

About the Travel Operations Team

Our Travel Ops team is dedicated to managing all booking-related inquiries, ensuring that every traveler receives the highest level of customer service. This position goes beyond traditional customer support, allowing you to make a real impact on the travel experience.

About Duffel

Duffel is revolutionizing the travel industry by rebuilding the infrastructure that underpins it. Our mission is to make travel effortless by simplifying complex systems and providing innovative tools for modern travelers. Join us in reshaping the future of travel.

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Software Engineer, Backend (London)

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