Travel Support Engineer - London

DuffelLondon

Hybrid Full-time

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Experience Level

Mid to Senior

Qualifications

We are looking for a skilled individual who values the user experience, enjoys resolving complex challenges with simple solutions, and possesses a keen interest in AI and automation. You should be able to communicate technical ideas clearly and have a strong commitment to creating an outstanding user experience. Bonus points if you have SaaS/B2B experience or familiarity with cloud platforms like GCP and Vertex AI.

About the job

Travel Support Engineer (Backend)

*Fullstack experience is a plus.

London (Hybrid - 2 days onsite)

Permanent | Visa sponsorship available | Immediate start

Experience: Mid–Senior

Transform travel support with your expertise

At Duffel, our passion for travel drives us to enhance the experience for every traveler. We understand the challenges faced when systems falter, and we are committed to developing innovative, efficient, and user-friendly support tools.

In this position, you won't merely be coding; you'll play a key role in developing our first LLM-powered assistant within our support product. Your efforts will automate repetitive processes, allowing our Travel Operations team to tackle more complex issues, while creating enjoyable tools for travelers and colleagues alike. Each line of code you produce will make a significant difference.

Key Responsibilities:

• Develop full-stack features using React, TypeScript, Next.js, and Elixir that users engage with daily

• Collaborate with designers to craft self-service tools that enhance traveler satisfaction

• Integrate internal and external systems to deliver a seamless support experience

• Streamline repetitive tasks, empowering your colleagues to focus on uniquely human challenges

• Explore AI and automation technologies, contributing to the evolution of real-world applications

Ideal Candidate:

• Prioritizes the user experience over mere functionality

• Enjoys simplifying complex challenges into clear, effective solutions

• Exhibits curiosity about AI and automation, eager to integrate it into tangible products

• Communicates technical concepts in a straightforward manner for broad understanding

• Is passionate about delivering an exceptional user experience

Preferred Qualifications: Experience in SaaS/B2B, cloud platforms (GCP, Vertex AI), or familiarity with operational or support tooling.

Why Join Us?

At Duffel, you'll be part of a team that values meaningful work while fostering a fun environment:

Competitive salary and potential equity

Work From Anywhere – Choose your work location, locally or globally

Duffel Travel Allowance – Experience the product you contribute to

Generous parental leave

Sabbatical programme – 3 months paid leave to recharge

Visa sponsorship available

Enjoy a vibrant Shoreditch office with regular team gatherings.

About Duffel

Duffel is dedicated to revolutionizing the travel industry with innovative technology. Our team focuses on developing smarter and more human-centric support tools to enhance the travel experience.

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Travel Support Engineer (Backend)*Fullstack experience is a plus. London (Hybrid - 2 days onsite) Permanent | Visa sponsorship available | Immediate start Experience: Mid–SeniorTransform travel support with your expertiseAt Duffel, our passion for travel drives us to enhance the experience for every traveler. We understand the challenges faced when systems falter, and we are committed to developing innovative, efficient, and user-friendly support tools.In this position, you won't merely be coding; you'll play a key role in developing our first LLM-powered assistant within our support product. Your efforts will automate repetitive processes, allowing our Travel Operations team to tackle more complex issues, while creating enjoyable tools for travelers and colleagues alike. Each line of code you produce will make a significant difference.Key Responsibilities:• Develop full-stack features using React, TypeScript, Next.js, and Elixir that users engage with daily• Collaborate with designers to craft self-service tools that enhance traveler satisfaction• Integrate internal and external systems to deliver a seamless support experience• Streamline repetitive tasks, empowering your colleagues to focus on uniquely human challenges• Explore AI and automation technologies, contributing to the evolution of real-world applicationsIdeal Candidate:• Prioritizes the user experience over mere functionality• Enjoys simplifying complex challenges into clear, effective solutions• Exhibits curiosity about AI and automation, eager to integrate it into tangible products• Communicates technical concepts in a straightforward manner for broad understanding• Is passionate about delivering an exceptional user experiencePreferred Qualifications: Experience in SaaS/B2B, cloud platforms (GCP, Vertex AI), or familiarity with operational or support tooling.Why Join Us?At Duffel, you'll be part of a team that values meaningful work while fostering a fun environment: Competitive salary and potential equity Work From Anywhere – Choose your work location, locally or globally Duffel Travel Allowance – Experience the product you contribute to Generous parental leave Sabbatical programme – 3 months paid leave to recharge Visa sponsorship available Enjoy a vibrant Shoreditch office with regular team gatherings.

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