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VoIP Specialist - Remote (LATAM)

WhippyRemote - Latin America
Remote Full-time
Position filled

Experience Level

Experience

Qualifications

Qualifications• Proven experience in VoIP systems and cloud telephony• Strong problem-solving skills with a customer-centric approach• Excellent communication skills in English, both verbal and written• Ability to work independently and manage multiple projects simultaneously• Familiarity with communication tools and practices in business environments

About the role

Join Whippy as a VoIP Specialist (LATAM - Remote)

About Us

At Whippy, we are pioneering AI-powered business communication, revolutionizing the way organizations connect with their customers through intelligent AI Agents. Our platform, which integrates Voice AI, Messaging, and VoIP, empowers businesses to streamline their operations, automate outreach, and enhance communication efficiency.

By merging AI-driven messaging and multi-channel voice solutions, we provide a unified platform that replaces outdated communication tools, enabling businesses to operate smarter and faster.

This role is fully remote and open to candidates based in Latin America, with a preference for those in Buenos Aires who can work from our WeWork office in Vicente López. Candidates must be fluent in English to effectively support U. S. markets, and work hours align with Eastern Standard Time.

Role Overview

We are looking for a dedicated VoIP Specialist to serve as the organization’s expert in cloud telephony, voice infrastructure, and VoIP implementations.

This is a high-responsibility role where you will oversee VoIP operations throughout the organization, assisting Customer Success, Sales, Partners, and Product teams. Your primary focus will be ensuring customers are effectively implemented, trained, and empowered with Whippy’s voice and calling capabilities.

If there are inquiries regarding VoIP, migrations, integrations, or demos, you will be the primary point of contact.

Work Environment

• Fully remote
• Open to residents of Latin America
• Fluency in English is essential
• Support for U. S. customers during EST working hours

Your Responsibilities

Ownership of VoIP as a Core Function
• Establish yourself as Whippy’s internal expert on VoIP, cloud telephony, and calling workflows
• Manage voice implementations, migrations, and best practices for clients and partners
• Develop and document company-wide VoIP deployment and support methodologies

VoIP Implementations & Migrations
• Lead onboarding and rollout projects for VoIP with new and existing clients
• Strategize and execute number porting (LOAs, carriers, timelines, risk mitigation)
• Facilitate migrations from outdated or third-party VoIP systems
• Design and set up call flows, including IVR, voicemail, business hours, routing, and forwarding

Voice & Messaging Integration
• Ensure seamless collaboration between voice and messaging workflows
• Support client operations and training to enhance confidence and proficiency in using our tools.

About Whippy

Whippy is at the forefront of AI-driven business communication, transforming customer engagement through intelligent AI solutions. Our innovative platform enables companies to automate workflows and enhance communication efficiency.

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