About the job
Account Administrator - APAC - Become a Key Player in Our Team at think-cell Software
About Us
Founded in 2002 and headquartered in Berlin, think-cell is dedicated to developing innovative software solutions that empower professionals to enhance their productivity and efficiency. Our tools seamlessly integrate with Microsoft Office, enabling users to create presentations, charts, and diagrams effortlessly. We foster a dynamic and collaborative international work environment that emphasizes creativity and technical excellence.
Your Role
As an Account Administrator, you will manage and support customer accounts while addressing their needs. Our team thrives on merging efficiency with a personal touch, ensuring rapid response times without sacrificing quality in our customer interactions.
Key Responsibilities:
- Act as the primary representative of think-cell for all inbound communications.
- Respond to email inquiries and phone calls, assisting customers with license purchases and order placements.
- Collaborate with our outbound sales team to identify opportunities and streamline administrative processes for closing sales.
- Build and maintain long-term customer relationships, fostering repeat business from first-time clients.
- While prior sales experience is not mandatory, you should be able to communicate effectively with tech-savvy purchasing agents.
- Work within a team of international colleagues in a flat organizational structure.
- Exhibit excellent verbal communication skills and basic understanding of computer technology and office software.
- Be prepared to work on-site in our office for four days a week, allowing for one remote day.
- No travel is required for this role.
