About the job
At Compass, we are dedicated to helping individuals find their place in the world. Established in 2012, we are transforming the real estate sector through our comprehensive platform that empowers residential real estate agents to provide outstanding service to both buyers and sellers.
As an Agent Experience Manager, you will be the primary point of contact for our customers upon their onboarding with Compass and will continue to manage their accounts throughout their journey with us. You will assist customers in navigating Compass, provide training on our tools and programs, handle marketing requests, and more. Your passion for delivering exceptional customer experiences will shine through in every interaction.
Note: This position is 100% in-office based at our Downtown Naples Office.
At Compass You Will:
Oversee a portfolio of high-value customers, serving as their primary contact for inquiries and issues through phone, email, and face-to-face meetings.
Encourage the adoption of Compass technology and related services by offering tailored support, strategic recommendations, and conducting group training sessions.
Deliver crucial marketing support by addressing inquiries, creating marketing materials from templates, including listing presentations and postcards, and coordinating with marketing specialists for more complex requests.
Collaborate with the Onboarding team to strategize and facilitate the onboarding experience for new customers at Compass.
Contribute to ongoing projects, including new office openings, national initiatives, and expansion or acquisition activities.
Work in partnership with other team members and departments to advocate for questions and feedback from agents.
Act as a mentor to Agent Experience Coordinators, providing guidance and managing escalations effectively.
