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AI Enablement Specialist

Hybrid Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in AI technologies, automation, or related fields. Strong technical background with the ability to troubleshoot complex issues. Excellent communication skills, both written and verbal. Experience in training and mentoring others. Ability to work collaboratively in a fast-paced environment. Familiarity with project management tools and practices.

About the job

Hello and welcome!

Are you on the lookout for an exciting new role? Or perhaps you’re just curious about the latest developments in AI and automation? If so, you’re in the right place!

At Lightspeed, we are on the hunt for an AI Enablement Specialist. This pivotal position will act as the hands-on advocate for our Enterprise Search & No-Code Agentic AI Platform. Reporting to the Head of IT, this hybrid role connects technical execution with business integration, fostering a cultural transformation towards an Agent-Powered Workforce. You will provide expert training, deliver advanced technical support, and assist teams in identifying and validating high-impact AI applications through our AI Labs methodology.

Your responsibilities will include:

  • Facilitating the successful implementation of Project Sidekick across the organization.

  • Offering Level 2/3 technical support for intricate issues related to agent development, workflow logic, and tool integrations.

  • Helping the business with platform configurations and connector integrations (e.g., Google Workspace, Slack, ServiceNow), ensuring permissions accuracy and effective data ingestion.

  • Creating, testing, and refining proof-of-concept (POC) No-Code Agents to showcase their feasibility and business value.

  • Maintaining an expert-level understanding of the Agent Builder environment and related productivity tools (e.g., Atlassian, Miro, Monday.com).

  • Designing, developing, and delivering impactful training programs focused on advanced Enterprise Search and agent usage.

  • Training and overseeing a decentralized network of internal “AI Champions” to promote adoption across various departments.

  • Collaborating with People & Culture and Communications to implement internal marketing strategies that enhance awareness and highlight successful case studies.

  • Conducting AI Labs workshops, assisting teams in mapping workflows and identifying challenges.

  • Evaluating and validating AI use cases by translating business needs into quantifiable, technically viable Agent requirements.

  • Managing and prioritizing the Agentic AI backlog, aligning projects with high-value, repeatable tasks identified during AI Labs.

  • Contributing as part of the broader IT team to fulfill organizational goals, even if it extends beyond your immediate responsibilities.

About Lightspeed Commerce Inc.

Lightspeed Commerce Inc. is a leading provider of cloud-based commerce solutions, empowering businesses to manage their operations seamlessly across various platforms. With a commitment to innovation, Lightspeed is at the forefront of AI and automation technologies, driving the future of commerce.

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