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AI Support Specialist

West MonroeCosta Rica
On-site Full-time

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Experience Level

Experience

Qualifications

Ideal candidates should possess a strong foundation in AI technologies, excellent problem-solving skills, and a passion for delivering exceptional service. Experience in IT support and knowledge of AI tools will be advantageous.

About the job

West Monroe brings together the drive of a start-up with the foundation of an established firm. Team members have the chance to make a real difference from the start, shaping outcomes for clients and building their own careers. The company values people who move the organization forward and enjoy working closely with others.

The IT team in Costa Rica is looking for an AI Support Specialist. This position centers on supporting, maintaining, and improving AI-driven tools and platforms throughout the business. The specialist serves as the main point of contact for AI-related support requests, helping ensure these technologies run smoothly, are used responsibly, and fit well into daily operations.

What you will do

  • Support and maintain AI tools and platforms used across the company
  • Act as the primary contact for AI support questions and issues
  • Monitor and improve the performance of AI systems
  • Encourage responsible and effective use of AI capabilities
  • Help integrate AI solutions into current business workflows

Who thrives in this role

People who enjoy working directly with others, want to see the results of their efforts, and are ready to take on new challenges in a collaborative team setting tend to do well at West Monroe.

About West Monroe

West Monroe is a forward-thinking firm that blends expert consulting with innovative technology solutions. We focus on empowering our teams to drive transformation and deliver results for our clients.

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