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Assistant Bakery Operations Manager

Insomnia CookiesNew York City NY (Hells Kitchen)
On-site Full-time $20/hr - $23/hr

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Experience Level

Experience

Qualifications

• Minimum of 1 year leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline with keen attention to detail.• Proven ability to coach and develop hourly staff members.• Experience in high-pressure, high-volume work environments.• Flexibility to perform various bakery roles during busy periods.• Excellent communication and problem-solving skills.

About the job

The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership role aimed at nurturing the future Bakery Operations Managers. The ABOM is expected to function at almost the level of a Bakery Operations Manager (BOM), executing bakery operations with a sense of urgency, precision, and accountability while cultivating essential leadership skills for independent bakery management.

This position seamlessly integrates hands-on operational excellence with talent development, administrative responsibilities, and team leadership. ABOMs serve as a genuine extension of the BOM and must be prepared to assume full bakery ownership as required. Our Hell's Kitchen store is conveniently located at 796 9th Ave New York, NY 10019.

KEY RESPONSIBILITIES:

Operational Execution
• Oversee all fundamental bakery operations including inventory rotation, scheduling assistance, staffing coordination, and administrative checklists.
• Uphold rigorous standards of product quality, cleanliness, food safety, and guest experience.
• Assist with ordering, maintaining inventory accuracy, and controlling shrinkage.
• Help in developing schedules and executing labor plans to achieve operational objectives.

Talent & Team Development
• Aid in the recruitment, interviewing, onboarding, and training of new team members.
• Provide consistent coaching and immediate performance feedback.
• Hold team members accountable to established standards while fostering a culture of growth and development.
• Ensure onboarding and training programs are conducted in alignment with company standards.

Leadership & Ownership
• Independently manage bakery operations in the absence of the BOM.
• Exemplify urgency, accountability, and operational discipline.
• Collaborate with the BOM and Area leadership to identify operational inefficiencies and implement corrective measures.
• Ensure operational continuity during leadership transitions or staffing shortages.
• Carry out other duties as assigned.

WHAT SUCCESS LOOKS LIKE:
• The ability to independently perform all BOM-level administrative and operational tasks.
• The bakery is fully staffed, trained, and meeting high operational standards.
• A strong culture of accountability and consistency is evident.
• Acts as a dependable operational leader during any coverage scenario.
• Shows clear readiness and potential for advancement to a BOM role.

QUALIFICATIONS & EXPERIENCE:
• At least 1 year of leadership experience in restaurant, retail, or hospitality settings.
• Demonstrated operational discipline and meticulous attention to detail.
• Capability to coach and develop hourly team members.
• Comfortable in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business times.
• Strong communication and problem-solving abilities.

About Insomnia Cookies

Insomnia Cookies is a dynamic and innovative bakery chain known for its delicious cookies and exceptional customer service. With a commitment to quality and community, we strive to create a welcoming environment where both our customers and employees can thrive.

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