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Assistant Customer Service Manager

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer service or management roles. Strong leadership and communication skills. Ability to handle customer inquiries and resolve issues effectively. Experience with CRM systems is a plus. Fluent in both English and Japanese.

About the job

As an Assistant Customer Service Manager at Lalamove, you will play a vital role in enhancing our customer experience. Your responsibilities will include leading a team of customer service representatives, ensuring high-quality support, and developing strategies to improve service efficiency. You will also collaborate with various departments to address customer needs and feedback.

About Lalamove

Lalamove is a leading logistics and delivery service provider, dedicated to connecting businesses and individuals with reliable transportation solutions. With a strong presence in multiple countries, we are committed to improving the way people move goods and enhance their delivery experience.

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