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Assistant Manager, Customer Service Operations

CoupangTaipei, Taiwan
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in customer service or operations management. Strong leadership skills with the ability to motivate and develop team members. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions. Fluency in Mandarin and English is preferred.

About the job

Coupang is seeking an Assistant Manager for Customer Service Operations based in Taipei, Taiwan. This role leads a customer service team dedicated to upholding high service standards and enhancing the customer experience.

Key Responsibilities

  • Supervise daily operations within the customer service team, ensuring processes run efficiently.
  • Coach and mentor team members to encourage their professional development.
  • Track and evaluate service quality, aiming to meet or exceed company expectations.
  • Contribute to projects and efforts that improve customer satisfaction.

Role Focus

This position centers on operational leadership and team development within customer service. Success in this role depends on maintaining strong service quality and supporting company initiatives to improve customer interactions.

About Coupang

Coupang is one of the largest e-commerce companies in South Korea, known for its commitment to customer satisfaction and innovation. Our mission is to revolutionize the way customers shop online, and we strive to provide an unparalleled shopping experience.

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