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Client Connectivity Support Engineer (French Speaker)

InetumLisbonNew
On-site Full-time

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Experience Level

Experience

Qualifications

File & Message Transfer: Proficient in Axway CFT, Axway Secure Transport, IBM MQ. Protocols: Familiarity with PeSIT, SFTP, FTPS, HTTPS. Security: Knowledge of PGP/GPG, TLS, SSH. Networking: Understanding of firewalls, IP ranges, leased lines, and connectivity providers. Ability to utilize ticketing and monitoring tools and investigate end-to-end data flows. Language Proficiency: Fluent in English and advanced in French.

About the job

As a Client Connectivity Support Engineer, you will play a pivotal role in ensuring the secure and dependable exchange of data between our internal banking systems and external clients or financial partners. This position bridges the gap between technical, middleware, and client environments, demanding both exceptional technical capabilities and effective communication with clients.

Key Responsibilities:

  • Serve as the primary point of contact for clients via calls and emails during incidents.
  • Oversee daily message and file flows, identify issues, and troubleshoot any failures or delays.
  • Analyze logs and alerts, resolving incidents or escalating them to the appropriate teams.
  • Collaborate with internal IT teams and external partners to ensure swift resolution of issues.
  • Keep clients updated throughout the incident lifecycle.
  • Maintain comprehensive documentation, procedures, and known error databases.
  • Participate in post-incident reviews and contribute to service enhancement initiatives.

About Inetum

Inetum stands as a leading European provider of digital services, dedicated to assisting organizations in navigating the complexities of technological change. We empower clients to accelerate their digital transformation through a diverse portfolio that encompasses consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services.

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