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Cloud Services Support Specialist

SFORSDubai, Dubai, United Arab Emirates
On-site Full-time

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Experience Level

Experience

Qualifications

We value the following professional skills and experience for this position:- At least 2 years of L2 experience or in a similar technical support role.- Proficiency in ServiceDesk systems and user service experience.- Administrative level knowledge of services (Atlassian, Google Workspace, ESET, Slack).- Ability to diagnose and resolve technical issues at the component and network level.- Ability to work with technical documentation in English. Additional Important Attributes:- Responsibility in work.- Flexibility.- Independence.- Initiative.- Teamwork.

About the job

SFORS is a trading company in Dubai focused on global financial markets. For over twenty years, the company has developed traders, invested in advanced trading technology, and built strong risk management practices to support its proprietary trading operations. SFORS trades exclusively with its own capital.

Role overview

The Cloud Services Support Specialist joins the IT Support team to help manage and support SFORS’s cloud-based services and related IT resources. This position plays a key part in ensuring smooth daily operations for internal teams relying on these platforms.

Main responsibilities

  • Technical support: Respond to user requests via the ServiceDesk system. Provide support for IT services, software, and cloud platforms. Troubleshoot and resolve technical issues as they come up.
  • Resource management: Monitor and manage company services such as Atlassian, Google Workspace, ESET, and Slack. Adjust configurations, set up and configure work environments, and manage domain names and hosting. Coordinate with external technical support when needed.
  • Collaboration: Work with L1 support specialists and engineers to implement approved updates and standards. Communicate infrastructure changes to other departments and update shared service assets across business units.
  • Asset tracking and payment: Keep asset records current in the database as accounts are provisioned or closed.
  • Process and knowledge documentation: Write clear documentation and instructions for software and equipment to assist internal users.

Location

This role is based in Dubai, United Arab Emirates.

About SFORS

SFORS is a pioneering trading firm with two decades of experience in the financial markets. Our commitment to trader success through technology, education, and proprietary trading strategies sets us apart as industry leaders.

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