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Collections Manager

Hybrid Full-time

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Experience Level

Manager

Qualifications

Qualifications and RequirementsTo excel in this role, we are looking for candidates with strong leadership skills, a strategic mindset, and a proven track record in collections management. Ideal candidates will possess:Experience in managing collections teams and driving performance against KPIs. Strong project management skills, with a focus on delivering results in a fast-paced environment. Proficient understanding of risk management principles and practices. Excellent communication and interpersonal skills to effectively liaise with various stakeholders. A commitment to fostering a collaborative team culture.

About the job

About Funding Circle

Funding Circle supports small businesses across the UK by making access to funding faster and more efficient. The company combines the energy of a fintech startup with the stability of a public company, giving employees both autonomy and scale. Teams work closely together, supporting and challenging each other to deliver strong results and creative solutions.

Last year, businesses using Funding Circle's platform contributed £7.2bn to the UK economy. The company continues to focus on making a real impact for small businesses nationwide.

Role Overview: Collections Manager

Location: London (Hybrid) — 3 days per week in the office
Compensation: Competitive salary plus benefits

The Collections Manager leads the strategic direction and day-to-day performance of the Collections function. This role manages a key team handling delinquency collections and oversees project management for all product lines.

Main Responsibilities

  • Oversee multiple teams and their managers or leaders, providing coaching and support to drive performance against key KPIs.
  • Serve as the formal Project Manager for CRL and other initiatives, ensuring timely and effective project delivery.
  • Maintain and manage risk registers and tickets, identifying and addressing issues across all collections products.
  • Work closely with the Enterprise Risk Management Team to ensure collections activities align with company-wide risk frameworks and compliance standards.
  • Drive CRL objectives and key results (OKRs) onto the product roadmap, making sure strategic goals for Collections are achieved.

About Funding Circle

About Funding CircleFunding Circle is on a mission to revolutionize the funding landscape for small businesses in the UK. By leveraging cutting-edge technology and data, we empower entrepreneurs to secure the funding they need quickly and efficiently, fostering economic growth and innovation. Join us in our journey to support the backbone of the economy!

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