About the job
As a Contracts Coordinator at Renuity, you will play a pivotal role in the processing of window and bath contracts, ensuring precision and timely transfer to the production department. This position is essential as a liaison between our sales and production teams, facilitating effective communication to guarantee all contract details are accurate and comprehensive. Additionally, the Contracts Coordinator will collaborate closely with the finance and call center teams to address any accounting discrepancies, thereby enhancing customer satisfaction.
Key Responsibilities
The following are the primary responsibilities associated with this role:
- Generate purchase order numbers for new projects.
- Engage with the sales team daily to follow up on outstanding or corrected paperwork.
- Digitally process window and bath contract documentation; verify customer signatures, payment authorization, and product accuracy.
- Create preliminary measure order forms for production use.
- Input credit card payments into Pay Simple, maneuvering through the portal to print receipts for LP payment records.
- Log check payments in LP and deliver physical checks to the finance department for deposit.
- Oversee incoming check payment tracking.
- Confirm that all financed projects are e-signed by customers.
- Calculate and enter Sales Rep commission in LP for payroll.
- Calculate and enter Call Center commission in LP for payroll.
- Estimate predictive labor invoice costs for entry in LP job cost tab.
- Monitor the shared contracts email inbox to address time-sensitive requests promptly.
- Process addendums, ensuring updates to the scope of work, payments, and commissions in LP.
- Handle cancellations and process refunds.
- Provide customer service through incoming/outgoing calls regarding payment issues and collecting balances as needed.
