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Cryptocurrency Support Specialist

EYT TechnologiesMetro Manila
On-site Full-time

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Experience Level

Entry Level

Qualifications

Key Responsibilities• First-Line Support: Serve as the main point of contact for users seeking help with decentralized solutions, delivering prompt and effective assistance to ensure user satisfaction.• Blockchain Issue Resolution: Identify and address common user issues such as transaction failures, inadequate gas fees, and slippage settings.• On-Chain Assistance: Guide users in monitoring transaction statuses via blockchain explorers (e.g., Etherscan, Solscan) and troubleshoot any issues with undelivered assets.• Security Education: Provide users with essential knowledge on cryptocurrency security best practices, including two-factor authentication (2FA), phishing awareness, and safe wallet interactions.• User Account Management: Assist with onboarding processes, KYC/KYB verification, and resolving account access issues.• Documentation & Ticketing: Manage user inquiries effectively through proper documentation and ticketing systems.

About the job

About Us

At EYT Technologies, we are transforming the landscape of consumer credit by significantly lowering the cost of capital through innovative technology that allows access to personal assets. Our flagship product is the most affordable credit card globally, leveraging home equity. With our patented technologies, we have streamlined a process that typically spans 4-6 weeks and requires substantial investment, to a mere 15 minutes and zero upfront cost.

Who We Are

We are a financially robust team, having secured over $250 million in equity funding, comprised of veterans from industry giants such as Square, Microsoft, and Facebook, alongside finance leaders from Discover, CapitalOne, and Goldman Sachs. Our esteemed investors include Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, and Caffeinated Capital.

Our diverse team has collectively developed:

  • Cutting-edge financial products (like Square/CashApp and early CapitalOne credit cards)

  • Innovative consumer products (including Internet.org and Xbox)

  • Robust technology infrastructures (Visual Studio, Windows & Azure, and contributions to C++ & C# language designs)

  • Advanced mathematics and science infrastructures (including computational research at NASA’s JPL)

Our mission-driven team is passionate about tackling significant challenges and creating products that serve as foundational tools for society. We believe that by utilizing technology to reduce consumer capital costs, we can create a profound, lasting impact on people's lives.

About EYT Technologies

EYT Technologies is revolutionizing the credit landscape by leveraging technology to empower consumers with affordable financial solutions. We are backed by a strong financial foundation and a team of seasoned professionals from both technology and finance sectors, dedicated to making impactful changes in the credit industry.

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