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Customer Experience Manager

SolaceUnited States
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications: Proven experience in customer service or client management, preferably in healthcare or technology. Exceptional communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work in a fast-paced, dynamic environment. Passion for improving customer experiences and outcomes.

About the job

About Solace

At Solace, we are on a mission to transform the fragmented healthcare landscape in the U. S. By empowering patients with expert advocacy and essential tools, we aim to simplify healthcare navigation, ensuring that individuals can make informed decisions and achieve optimal outcomes.

Founded in 2022, our Series C startup is supported by leading investors including Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our dynamic and mission-driven team is based in the U. S. and is rapidly expanding.

Solace is not just a workplace; it is a catalyst for meaningful change in healthcare. If you thrive in an environment that demands urgency, precision, and genuine care, and if you’re eager to push your limits while collaborating with a passionate team, you will find your place here. We embrace intensity and challenge as we strive to redefine the healthcare experience.

Read more in our Bloomberg funding announcement here.

About the Role

As the Customer Experience Manager at Solace, you will lead a dedicated team, utilizing feedback and actionable insights to ensure our clients receive the support they need throughout their healthcare journeys.

In this pivotal role, you will collaborate with our representatives, clients, and advocates, addressing their needs comprehensively. From confirming appointments to troubleshooting complex issues, you will devise creative solutions to enhance the experience of our clients and advocates alike. Additionally, you will play a key role in collecting and analyzing feedback to elevate Solace as a premier service provider.

What You’ll Do

  • Master the Solace systems, tools, and technologies to deliver exceptional support.

  • Leverage our resources to provide top-tier customer service to clients and advocates.

  • Collect and track feedback to drive continuous improvement in customer experience and platform functionality.

  • Cultivate strong relationships with clients, ensuring their needs are met effectively and efficiently.

About Solace

About SolaceSolace is revolutionizing the healthcare experience by providing patients with the guidance and support they need to navigate a complex system. With a focus on advocacy and empowerment, we are committed to enhancing health literacy and outcomes for individuals across the U. S. Join us as we redefine what healthcare can be!

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